AI counseling is the wave of the future. Cognitive Behavioral Therapy administered by a smart chatbot via an app relying on SMS has become highly popular and well reviewed. Woebot isn’t just the face of a trend, it’s a notable player in technology transforming healthcare.
Why It’s Hot
It’s not new. It’s better. The first counseling software was called Eliza. It was about 1966. Part of the difficulty was required human intervention. Ironically, in 2019 when many believe a lack of human contact to be part of the problem, it actually addresses a barrier in therapy. Lack of anonymity. Sure therapist visits are confidential blah blah but people naturally have difficulty opening up in person. With an app, studies have shown that people get to the heart of their problem quicker.
Why it Matters
There’s a ton of demand for this and human counselors can’t keep up. People are made to wait weeks and months for appointments. In this On Demand age, that’s seen as unacceptable. Woebot, and others, address the market need for immediate gratification care. Another issue is cost. Therapy is expensive. Apps are obviously a solve here. No co-pay.
All the apps remind users they’re no substitute for human counselors but they are helpful in reflecting behavior patterns and emotional red flags back to their users. That’s helpful.