Why people need to know before they go

A new Think with Google article has been published: “Why people need to ‘know before they go‘: Today people can – and do – prepare for every aspect of any experience, big or small. Whether they’re taking a vacation across the globe or dining at a neighborhood café, people have a low tolerance for surprises.”

Here are some of the highlights I found particularly interesting and helpful…

We analyzed search trends and spoke to consumers, identifying three motives that drive them to know before they go. Explore the data to understand how your brand can provide value in these moments.”

Sparking Excitement:

  • Many want a look at what their experience could entail. For example, we’ve seen over 55% growth in mobile searches for “menus” over the past two years.
  • Rising inquiries include…

Building Confidence:

  • People feel a need to prepare for every detail of their experience – from exploring maps to confirming business hours. Consider this: mobile searches for “wait times” have grown 120% over the past two years.
  • Rising inquiries include…

Making the most of a budget:

  • In the past two years, mobile searches for “do you tip in _” have grown over 70%
  • Rising inquiries include…

Why it’s hot / implications for marketers: 

  • Understand intent signals: Whether it’s to get excited, build confidence, or manage their money, people are using search to shape and validate the decisions they make. We should understand this to adapt our messaging accordingly.

  • Build useful tools: People rely on the web to plan the best experience possible. We should provide assistance with tools that cater to these experiences.

Source: Think with Google