“The doctor will see you now…”

Are voice assistants about to pivot from minor annoyances to truly helpful utilities? 

In an era of fake news and dubious digital sources of information, Amazon is trying to make it easier for people to access real expertise, using their Alexa voice assistant. Through a partnership with the National Health Service, they’ll help people get quick, “official” answers to some of their nagging medical questions.

Great news, for people who don’t have time to get to a doctor, or even focus their attention on a screen. Perhaps less-than-great news for people with privacy concerns associated with connected devices. For the rest of us, an interesting dilemma.

Why It’s Hot

Marketers are going to be challenged to balance tremendous new opportunities against a never-before-seen level of risk, as they explore new ways of interacting with consumers, alongside new revenue opportunities. The “winners” will disrupt their categories, to great competitive advantage, while the losers potentially lose it all.