Google is rolling out a few new features to its Google Flights search engine to help travelers tackle some of the more frustrating aspects of air travel – delays and the complexities of the cheaper, Basic Economy fares. Google Flights will take advantage of its understanding of historical data and its machine learning algorithms to predict delays that haven’t yet been flagged by airlines themselves.
Explains Google, the combination of data and A.I. technologies means it can predict some delays in advance of any sort of official confirmation. Google says that it won’t actually flag these in the app until it’s at least 80 percent confident in the prediction, though.
It will also provide reasons for the delays, like weather or an aircraft arriving late.
You can track the status of your flight by searching for your flight number or the airline and flight route, notes Google. The delay information will then appear in the search results.
The other new feature added aims to help travelers make sense of what Basic Economy fares include and exclude with their ticket price.Google Flights will now display the restrictions associated with these fares – like restrictions on using overhead space or the ability to select a seat, as well as the fare’s additional baggage fees. It’s initially doing so for American, Delta and United flights worldwide.
Why It’s Hot
Great example of using AI and predictive methods to drive better customer experience, and combat an industry that is less-than-transparent usually. It makes Google’s search solutions more desired and solidifies it as THE place to search everything. Would like to see if the alerts could get actionable, though, as right now they are more anxiety-creators.