Our Platform Isn’t Secure, So Give Us Your Credit Card Number

Facebook is launch[ed] a new payments system, appropriately named Facebook Pay. It will be available across Facebook, Messenger, Instagram, and WhatsApp, and it’s designed to facilitate payments across Facebook’s popular social networks and apps. You’ll be able to use Facebook Pay to send money to friends, shop for goods, or even donate to fundraisers. The service will be separate from Facebook’s new Calibra wallet and the Libra network, and it’s “built on existing financial infrastructure and partnerships,” according to the company.

Facebook is planning to start rolling out Facebook Pay on Messenger and Facebook in the US this week. It will initially be available for fundraisers, person-to-person payments, event tickets, in-game purchases, and some purchases from pages and businesses that operate on Facebook’s Marketplace. “Over time, we plan to bring Facebook Pay to more people and places, including for use across Instagram and WhatsApp,” explains Deborah Liu, Facebook’s vice president of marketplace and commerce.

Facebook Pay will be available in the settings section of the Facebook or Messenger apps, and it will support most debit and credit cards and PayPal. Facebook is using Stripe, PayPal, and others to process these payments.

Facebook isn’t revealing exactly when this payment system will be available across all of its apps, nor when it will launch internationally. Facebook Pay comes just weeks after a large number of payment companies dropped out of Facebook’s Libra project. PayPal, which is supporting Facebook Pay, was one of the first companies to distance itself from the Libra Association, the nonprofit organization that oversees the creation of the cryptocurrency and its rollout.

Every major US payment processor has now exited the association, and it’s left Facebook with the daunting task of convincing governments that Libra is an option, just when trust in Facebook is at an all-time low. That’s not stopping Facebook from launching a more traditional payment system today, though.

“Facebook Pay is part of our ongoing work to make commerce more convenient, accessible and secure for people on our apps,” says Liu. “We’ll continue to develop Facebook Pay and look for ways to make it even more valuable for people on our apps.”

Why it’s hot: With the massive lack of trust about its data privacy practices and approach to how its platform is used and can be manipulated, it’s a strange time to ask for people to trust you with their credit card information. Not to mention the plethora of ways to execute digital payments (Apple pay, Samsung pay, Venmo, Paypal, etc.) that exist.

Would you trust Facebook pay with your credit card info?

Will Facebook pay go the way of Snapcash?

Source: The Verge

Click-to-Buy Experiences take on a new (analog) life

‘Contextual shopping’: Publishers are using model homes for retail experiences

Home-related publications like Real Simple, Hunker and Domino are using model houses to create experiential retail experiences that can drive affiliate revenue.

Domino magazine has created staged homes for years. But this year’s house, located in Sag Harbor, NY was the first to include shoppable technology into the space. In partnership with Stage&Shop, a real estate agency and an app developer, Domino created an app that integrate codes into all of the house’s furniture and design elements that people touring the home could scan to purchase them.

Domino’s winter issue will have a feature on the home, which will also include QR codes for those products that readers use their smartphone to scan.

Brands were included in the home through product placement, and affiliate links were used in the shoppable content as well as in the house itself. But the primary revenue driver for the project still comes from the content created surrounding the home, including its print spread and digital elements. And while it’s an ongoing franchise for the brand, Cho said that Domino isn’t leaning on that revenue, but is looking for constant iterations of how to make the project better and a bigger piece of the puzzle.

 

Why It’s Hot:  An interesting convergence of digital and physical, potentially symbiotically solving parallel/complementary problems of retail and ecommerce experiences:

  • Online purchase is convenient, but I don’t get to see, touch, try physical goods before buying.
  • Retail purchase is experiential, but I don’t want all of the friction of purchase and transport home.

Miller frames beer as the original social media

With this entertaining noir-esque advert, three friends escape hoards of nameless, unthinking look-alike “followers” to find refuge with each other in a side-street bar.

Miller’s research found that 50% of 21-to-27 year olds only meet up with their close friends a few times a month.

The ad suggests social media is to blame and that Miller is the needed champion of authentic, in-person experiences versus the ubiquitous sameness of social media image-curation.

In a clever play on words, the ad ends with a toast to the “original social media”. (beer)

Fast Company: “The new campaign ad, “Followers,” by agency DDB Chicago, is using the age-old idea of Miller Time and positioning it as an antidote to our collective social feed fatigue. The brand is complementing this notion with a promotion that will reward drinkers who unfollow Miller Lite on Facebook and Instagram with free beer. Miller Lite is also taking two weeks off from any social media of its own.”

They’re no doubt banking on the press coverage to make up for it.

Like any good rebel, Miller is bucking the trend … of social media accumulation, but its execution of this reward could maybe be better. In order to get a free beer, you have to take a screenshot of your unfollow, text it to a coded address, receive a link, follow the link and upload a photo of your receipt, to then receive a reimbursement on Paypal.

They also did a pretty badass can redesign to go along with the campaign.

Why it’s hot:

Americans love a rebel, and as digital continues to devour our lives, Miller is exploiting the growing disdain for social media to frame itself as a conduit of authentic connection. Miller Time is back from the good ol’ days before social media, to remind us that friends are people you see in person.

People will still use social media, obviously, but maybe next time they gripe about how it’s eroding our ability to form meaningful real human connections, they’ll remember the brand that agrees with them, and reach for a Miller Lite.

Why it’s not as good as it could be: Rewarding unfollows is clunky UX, requiring multiple steps on one’s phone, which undermines the clarity of the “offline” message.

MeetUp tests new revenue model, faces immediate backlash

Users who have a stake in MeetUp are privy to the fact that it’s owned by the currently discredited and struggling WeWork, so when the platform started testing a new revenue model in which it charged users $2 to RSVP to certain events (even free ones), people assumed it was a shortsighted way to pad the pockets of its cash-strapped parent company, and they weren’t happy about it.

1. Users made their plans to abandon the site clear on Twitter.

2. Open-source projects took the opportunity to court spurned MeetUp users to their own coming-soon event-scheduling platforms:

“To be 100% clear: the freeCodeCamp.org community is still hard at work on an open source alternative to Meetup, and we are making steady progress.”


For now, I’m calling it “MeetingPlace”, and have put up a super simple landing page up here: http://meetingplace.io 

Enter your email there to get updates, and to share the features you’d need to switch your group away from meetup.

MeetUp responded quickly to say they were only testing this model on a small number of events, but tech and business news outlets picked up the story, and it’s not a good look for the brand.

Whether this actually hurts MeetUp in the long run remains to be seen, but it seems to have made them vulnerable.

Why it’s hot: Between offering ad-supported, fremium, and subscription services, platform-based tech companies must navigate a tenuous relationship with users when extracting money from them.

This negotiation with the public happens within a consumer culture that increasingly requires business transparency and imposes a collectively agreed-upon level of “fairness”.

Companies that violate this perceived fairness, or don’t offer a (perceived) commensurate level of value in return are liable to find themselves on thin ice.

 

 

Quit Clowning Around

Burger King’s latest attack on McDonald’s is tapping into the upcoming release of the IT prequel with its new Escape the Clown campaign, an interactive campaign that targets McDonald’s customers in Germany using AR and geo-tagging. Playing on popular culture, Burger King successfully stole its rival’s customers at point of sale (kind of a big deal) and drove app downloads.

Burger King placed an AR-enabled advertisement in a film-themed magazine found in McDonald’s restaurants. Customers were prompted to download the BK app in order to scan the advertisement and access an Escape the Clown coupon for a one cent Whopper at the nearest Burger King. The app gave directions to the nearest restaurant and a countdown began, encouraging customers to leave McDonald’s restaurants (and escape the clown) immediately.

Burger King also used geo-targeting to invite McDonald’s customers to seek out the magazine and scan the app in targeted ads on Facebook and Twitter.

Source: Contagious.io

Why it’s hot:
While not a new tactic for Burger King, in fact, it’s become a bit expected, by targeting customers who are already in McDonald’s restaurants, this campaign reaches its audience at the point of purchase, which in this category would’ve been an all-is-lost moment. Burger King also gamified a discount by positioning it as a challenge (get to the nearest Burger King before the countdown times out), which added an element of urgency and excitement to the offer. Not to mention that the many app downloads it generated are now also a new data source to help inform the King of other opportunities to conquest its rival.

Starface flips the script on acne care

What was once a source of embarrassment can perhaps now be a form of style points. D2C startup Starface is offering a new way to think about mild acne: Instead of hiding in shame, embrace your “uniqueness” by “owning” your acne, while helping it heal.

With star-shaped medicated stickers that users place over pimples, Starface helps acne heal while making a bold fashion and beauty statement. With the power of social media to shape perceptions of “cool” and “beautiful”, this reframe of acne could turn an embarrassment into empowerment.

Starface’s branding is very … Gen Z, post-postmodern, self-conscious retro-loving remix culture with all of human history as your source material. (Their “About Me” section parodies the opening text from Star Wars). And rightly so. This isn’t your older sister’s acne care. This is a new world.

Why it’s hot:

Another example of the ongoing and unprecedented revolution in social values, fueled by social media. The meaning of luxury, wealth, success, attractiveness, etc. is being scrutinized, tweaked, torn down, and reconstructed. Brands that have relied on the old standbys would be wise to re-calibrate their message and offerings to attract consumers in this new reality.

Source: Fast Company

Blurring the media lines, in a world where content is king

Dream Team, the fantasy football offshoot from U.K. tabloid The Sun, has had a retention problem. From one year to the next, the free-to-play game would have to reacquire two-thirds of its audience who signed up to play the previous year, which is typically around 1 million subscribers. As well as wasted effort, re-acquiring audiences costs more than retaining them.

To address this churn, Dream Team built a new content vertical including a newsletter and YouTube series around fantasy football last summer. Now it has begun to bear fruits: Dream Team retained 68% of last year’s customers this season, increasing annual audience retention rate 21% year-on-year, and won new branded content clients; however, the publisher was unwilling to share exactly how many people subscribed for the 2019 season.

“We are building a more franchise approach to content,” he said. “As many brands in the digital space find, bringing in audiences with content is easy, but digital content brands can struggle with loyalty and retention.”

After hearing that audiences wanted more fantasy football content — rather than generic football news content — at the start of the football season in August 2018, Dream Team also launched an email newsletter, Dream Team “Coach,” devised in part by Jimmy Lloyd, content development editor. The newsletter, written by football expert Nick Elliott, to add a more personal feel, goes out every Thursday and features tips and hints on which players are likely to play well that weekend for subscribers to switch around their fantasy football teams.

The newsletter now has over 1 million subscribers and an open rate of between 15% and 20%, according to Bearryman. The content is mostly self-contained content, so it doesn’t track click-through rates via links to external stories.

“That was the big shift and was a battle in many ways; people are used to using email a certain way,” said Bearryman. “We looked at Red Box [political newsletter from News UK’s subscription title, The Times of London] and what audiences want from email. Like other off-platform distribution, audiences don’t want to be thrown around.”

As an extension to the newsletter, in February, Dream Team launched “Coach TV” on YouTube, a weekly 20-minute chat show focused on football news. Videos typically get up to 20,000 YouTube views, last season had over 500,000 unique viewers. Over the course of 12 months, viewer retention rate doubled retention rate from 20% to 40%, according to Bearryman. Watch time on season two is over six minutes compared with three minutes last season.

Publishers like BuzzFeed are increasingly making series over one-off episodes in order to bring people back more regularly. It’s this regular viewing that attracts brand budgets too. The success of “Coach TV” was instrumental in signing bookmaker Betway to a season-long branded content campaign. As well as Betway badging alongside the Dream Team logo, the bookmaker gives exclusive betting odds and offers for the “Coach TV” audience. It’s a natural fit as 50% of Dream Team managers have an active betting account. The season-long campaign, exclusive to Dream Team rather than The Sun, cost £1.04 million ($1.27 million). According to Bearryman, the conversion rate of traffic referred to Betway is 2.5%, which compares favorably with Dream Team’s internal content conversion rates.

Over the last year, Dream Team itself has run between 10 and 12 other branded content campaigns across other sub-brands or franchises. One such sub-brand is “Hometown Glory,” a weekly show where former England football player Alex Scott takes other football players back to their hometown. Dream Team is currently in talks with two consumer goods brands for sponsorship for the season.

More franchises are in the works, according to Bearryman.

“We want to build other online sub-brands and franchises to become famous for and reach new audiences,” he said.

Why It’s Hot

A good example of the power Relationships built around common interests – authentically activated across channels, platforms and formats, and orchestrated over time.

German Staycations Made Possible by Real-Time User Data

72% of Germans travel abroad for their holidays. With that knowledge, German Rail set out to encourage Germans to vacation in their home country by focusing on price and picturesque German locations that mirror famous foreign tourist destinations.

German Rail targeted travel enthusiasts interested in specific destinations on Instagram and Facebook. Then, through geo-tagging technology and Google Search, the audience was served video ads updated with real-time prices, comparing two gorgeous locations (one in Germany and one abroad), detailing the cost of travel from their closest airport to the foreign country and carbon emissions created by travel.

Why it’s hot:

Brands talk about using data all the time but we don’t always see it done in a smart, multi-dimensional way. German Rail successfully tapped into the insight that the record of the holiday (on Instagram & Facebook) is just important as the holiday itself and leveraged real-time user data to influence behavior of the German traveler.

Source: Contagious.io

Google project Shoelace aims to connect people around shared interests

Screen Shot 2019 07 11 at 2.06.56 PM

A new project from Google’s in-house incubator, Area 120, aims to help people find things to do and others who share your same interests. Through a new app called Shoelace, users can browse through a set of hand-picked activities, or add their own to a map. For example, someone who wanted to connect with fellow dog owners could start an activity for a doggie playdate at the park, then start a group chat to coordinate the details and make new friends.

The end result feels a bit like a mashup of Facebook Events with a WhatsApp group chat, perhaps. But it’s wrapped in a clean, modern design that appeals more to the millennial or Gen Z user.

Why it’s hot:

If Shoelace is successful at bringing like-minded and like-interested people together, the functionality could be used by clients, like Enfamil, that are trying to inspire real-world and real-life connections between moms, in an authentic and less brand-centric way.

 

Source: New Google Area 120 project Shoelace aims to connect people around shared interests | TechCrunch

Try On a New Lipstick… On YouTube

For those of us who go down YouTube Makeup tutorial rabbit holes, like myself. It’s easy to get discouraged that you don’t have the color to look for yourself… that’s half the point of watching the video.

Well, YouTube has a solve for that (and for makeup brands who want to sell product). Try on while you watch!

“The feature is currently in the very early stages of development — alpha testing — and is being offered to YouTube creators through Google’s  in-house branded content program, FameBit. Through this program, brands are connected with YouTube influencers who market their products through paid sponsorships.”

YouTube has already found that 30% of viewers chose to try the experience when it was available on the iOS app. And those who tried spent an average of more than 80s engaging with the tool.

YouTube’s new AR Beauty Try-On lets viewers virtually try on makeup while watching video reviews

Why it’s hot?

A mix of VR and ecom! This beauty try-on gets over a big makeup hurdle. However this is not totally new. This is something sephora has done on their website, but it’s a much harder UI, this new way with YouTube should score google some extra referral cash, and users entering buy pages would be much more primed.

LinkedIn Stories: Fail or Employer Branding Dream?

In late 2018, there were rumblings that LinkedIn would launch its own version of a stories feed. Critics believed it was just another platform itching to conquer Snapchat.

Now it’s June 2019, Instagram is the true leader in stories and LinkedIn is still preparing for launch. LinkedIn stories could be a huge fail or it could be an employer branding dream.

Companies have struggled with doing away with the polished workplace culture videos as they try to find a balance between quality and authenticity. Adding a story feature to LinkedIn automatically allows these companies to officially be less polished or well-thought-out while prospective employees gain a behind the scenes look at a company. 

LinkedIn is slated to go live with their stories feature at any moment. Meanwhile, they’ve revised the logo, developed their own custom font and defined a new color palette. LinkedIn is the woman that cuts her hair when she’s overcome a personal crisis.

Why it’s hotter than an IG story from Rihanna: Will this do anything to change the issues with job descriptions or the application process? I foresee the trendy companies using stories as a way to promote new jobs and asking people to swipe up to learn more. I’m unsure if all of these new ways to communicate are making us better or just further complicating processes that could be simplified. Look out for intern takeovers, content from the company thought leaders and IBM dominating the feature with kick-ass content about all the things they create.

The Internet is Addicted to the Droste Effect

“My mom painted this and said no one would like it. It’s her 2nd painting.” It’s the line that launched a thousand paintings….

Leave it to reddit to take this mom: 

Source: https://imgur.com/Y0Dg3lx

and meme her. Hard.

Let’s start at the top, this first came to my attention via this great Twitter thread:

And of course someone tracked it:

Source: http://nubleh.github.io/i_painted/old.html

And in breaking news, the egret has arrived!!!

Source: https://imgur.com/8bNoFs5

It turns out this is called the Droste Effect, coined after Droste Cocoa, which featured a nun holding a box of Cocoa with her own face on it.

But this is what the internet LIKES. Here is a video of Kyle MacLachlan, doing an impression of Anne Frances, doing an impression of Catherine O’Hara playing Moira Rose on Schitt’s Creek. You’re welcome.

<<Features some NSFW language>>

https://twitter.com/Kyle_MacLachlan/status/1093626361762275328

https://twitter.com/AM2DM/status/1087356642591719427

Why it’s hot?

They pay me to keep on top of the internet memes so you don’t have to

 

Is There Nothing An Influencer Won’t Promote?

Okay. It’s one thing to look to social media influencers for inspiration on a new handbag, sneakers, foundation, hotel stay… What about medication? Surgery? Having advanced in the highly regulated world of medical advertising and come to terms with how to remain compliant with guidelines, pharma is solidly in a new phase of advanced advertising. Yes, many other industries have been using influencers on social for years but pharma is often hesitant. No longer (for some).

Pharma influencers are paid an ~$1,000 per 100,000 followers. There’s deep pockets in this industry so they’re not just using one or two, they’re using a fleet of influencers to sell a lifestyle. That’s not a stretch either. If you think about the TV ads, they’re not selling psoriasis treatment, they’re selling the freedom to walk with naked legs and arms holding hands with your love interest before you take a dip in the pool. So instead of print, a 60 sec spot, or radio ad, pharma gets the pseudo storytelling candor benefits of influencers’ social feeds.

Oh, can’t end without an obligatory mention that the Karshians are, at least, partially to blame.

Kim Kardashian made the news for (mis)promoting morning sickness pills.

For the love of Krang!

ALERT ALERT! Krang down!

@KrangTNelson, a joke on Craig T Nelson’s name and brainy villian from Teenage Mutant Ninja Turtles, and king of weird Twitter has had his account suspended — as have some of Twitter’s most popular Weird Twitter accounts.

If your at this hot sauce post to find out why… well we don’t have the answers for you but we do have 1000 Twitter users guesses.

Many assume that he was “bot spammed”, meaning many troll bots repeatedly reported the account as a spam account.

The internet is VERY unhappy with this, especially with how lax Twitter has been with hate speech, other weird tweeter Julius Goat:

https://twitter.com/JuliusGoat/status/1091293393928536070

But the person who is probably the saddest about this…

Well not the dog, this is our own James Stewart Meudt’s Twitter profile pic.

Why it’s hot?

Weird Twitter probably had a hot sauce debut, it’s what so many brands base their voice/tone TW presence on. Bot’s taking down many of the internet’s fave Weird TW accounts is troubling at best. Even our chaos is being ruined by chaos.

Like Music To Your Thumbs – Musical.ly, TikTok, Ditty

Heard about the trend “Hit or Miss”? That’s from TikTok. There are similar platforms. “Depending on who you ask, it’s either an entertaining gathering place for younger and older generations or, well … incredibly cringey… For every spontaneous clip filmed by two college kids, there’s a jarringly artificial video of someone dressed superficially and seeking nothing but attention.”

Here’s safe ditty from an 11-year-old.

Why does this matter? Generation Z is all over it. They seem to inherently know how to capture a digital slice of life, edit it, add filters, special effects, a soundtrack, craft a promotion plan complete with catchy hook and hashtag. Brands attempting to reach them need to learn to think like them. One big setback is how brands think long-term. Their audience is thinking about right now. That has its pitfalls. Reference any number of fallen YouTube influencers. The pay off, if done well, can be huge. Tread carefully.

Cardi B Goes Viral Against The #TrumpShutdown (Bad Language Warning)

On Wednesday night, Cardi B released a video on her Instagram handle, going off on the Trump administrations choice to keep the government shut down and for federal employees to work without pay.

<<NSFW language warning goes here>>

United States Senator from Hawaii Brian Schatz and Chris Murphy, Senator from Connecticut, debated retweeting her video. With an eager reply from Senate Minority Leader Chuck Schumer (or one of his staff members…)

Why Its Hot?

From AOC cooking mac and cheese and shooting IG stories of her freshman year in congress, to Liz Warren cracking beers on Instagram Live, pols are looking for ways to connect and be more human using social media. More progressive ideas are becoming popular because the language is more accessible.

 

Harmless meme or massive data mining initiative?

WIRED op-ed writer Katie O’Neill tweeted last week, somewhat in jest:

In the article this conversation spawned, she unpacks the hypothetical that any mindless data we share (as part of this week’s viral sensation, or any other future social media trend) could unknowingly feed technologies behind the scenes. Exploring the implications of facial recognition technology, particularly for age progression, is a fascinating (and somewhat horrifying) thought experiment. And while FB insists that nothing of the sort is happening, the reaction to O’Neill’s tweet signals the growing overall awareness (and wariness) towards big tech – and the healthy dose of skepticism that people are beginning to direct towards the platforms they use every day.

WHY IT’S HOT:

It’s not a question of that FB could do what O’Neill writes, but more a matter of users’ awareness and attention to the use of their personal content, information, and likeness across all channels.  O’Neill summarizes: “Humans are the connective link between the physical and digital worlds. Human interactions are the majority of what makes the Internet of Things interesting. Our data is the fuel that makes businesses smarter and more profitable.

We should demand that businesses treat our data with due respect, by all means. But we also need to treat our own data with respect.”

SOURCE: WIRED https://www.wired.com/story/facebook-10-year-meme-challenge/

Bada Bing! HBO Celebrates the Sopranos By Giving Brands Show-Inspired Nicknames

In celebration of the 20th anniversary of the ground-breaking HBO show, the network decided to have a little fun and give brands who asked for them Sopranos-style nicknames only Tony could love.  

Image result for sopranos gifs

Via AdWeek:

HBO’s Twitter account today has been having a blast coming up with Sopranos-inspired nicknames for just about anyone who wants one, especially if it’s a brand or celeb with a decent-sized following.

Brainstormed in real-time by the in-house HBO Digital team alongside creatives from agency Engine, the nickname thread quickly became one of the most entertaining ways to spend your Thursday afternoon.

Obviously Wendy’s, queen of the Twitter cool kids, wanted in on the action:

 

A day on Twitter without Lin-Manuel Miranda is like a day without content, so clearly he needed to be a part of this moment—especially given his Sopranos cameo before Hamilton made him a household name.

Fresh off his stellar comeback via advertising, Macaulay Culkin got a perfect nickname from his Home Alone days:

You know what they say about Olive Garden. When you’re there, you’re…

Poor Jack Dorsey. He just wants to have some fun on his own platform, but even HBO can’t let him forget the global chorus of users asking for an “edit tweet” button. He seems to have taken it in stride, though, changing his display name to “Jackie No Edits.”

Personally, I probably laughed the hardest at this one for HBO’s own svp of digital and social, Sabrina Caluori:

 

Can you even call it an HBO party until Game of Thrones rides in on dragonback?

Why Its Hot: Brands playing with other brands in a cheeky continue to viral success.  Social media is about human interaction and tapping into emotions whether that be humor or outright snark (see Wendy’s).  If brands want to be on social media, they have to work to use the platforms like their consumers do.  Engaging other brands is an easy way to show a brand’s sense of humor…when done well.  HBO did a good job here, but when it comes to brands killing it on social media Wendy’s still holds the crown and no one is taking that away any time soon.

Burger King Trolls McDonalds, Gets 1 Million App Downloads.

The Art of the Troll. #Petty

Burger King got national attention this week for offering 1-cent Whoppers to those who drove up to a McDonald’s location (and then, presumably, drove away to redeem their BK coupons). Key to the stunt was the brand’s smartphone app, which unlocked the offer when it detected users approaching within 600 feet of a McDonald’s.

The “Whopper Detour” sent customers to a rival’s doorstep, and it worked, in terms of both publicity and app downloads.

Burger King today said its app was downloaded more than 1 million times since Whopper Detour launched on Tuesday, and the app is currently No. 1 among free software in the Apple App Store. That puts Burger King’s app, for now at least, above app giants like YouTube, Instagram, Snapchat and Amazon.

(The McDonald’s app, in case you’re curious, is currently at No. 42.)

Why It’s Hot:

Brands trolling other brands has become a sure fire way to go viral, this uses brand trolling in conjunction with location based apps to drive people to a competitor and it worked to drive sales and app downloads.

 

Source: AdWeek https://www.adweek.com/creativity/after-trolling-mcdonalds-burger-kings-app-was-downloaded-1-million-times-and-hit-no-1/ 

The Lengths People Go To For Pizza

There are pizza lovers and there are pizza LOVERS.


Source: https://www.businessinsider.com/dominos-free-pizza-russia-tattoos-promo-ends-early-2018-9

Launched on August 31st, Domino’s Pizza in Russia offered 100 years of free pizza to those who tattooed the company’s logo on their body and shared it on social media. The campaign, meant to last month had to end after only 5 days. In an effort to save face and money, the company promised pizzas to the first 350 to share their ink.

The tattoo needed to be in a prominent place and just hours after the promotion started, Instagram started getting flooded with images of fan’s legs, arms, and other body parts.

Why it’s hot:

Although it’s good to take risks and try something new, it’s so important to think about the possible ramifications.

“Don’t feed the trolls,” but maybe…

A new piece from The Verge questions whether our approach to trolls online has been wrong all along. The article makes a convincing argument: by refusing to engage with trolling behavior, are we as brands and people doing the internet and society at large a huge disservice?

It all harkens back to Cliff Pervocracy’s analogy of the “missing stair,” where everyone works around the obvious dangers of a situation because they are so used to “dealing with it” by outright ignoring it. If someone speaks up about the danger, they are dismissed. Why complain when you can “just hop over” the missing stair? But on a systemic level, it all adds up to something so much more than a mere missing stair. For many people on the internet — especially women, people of color, and the LGBTQ community — it is an entire broken staircase, full of loose nails, jutting floorboards, and impossible leaps. And there are so many others who don’t notice it because they either get to use the elevator or are already on the top floor.

Not only does this sort of ignorance function as a kind of tacit permission, but it also ignores the inherent threat of the troll’s true intent. What the troll, the stalker, and the abuser really want out of the situation is to feel powerful and in control. And they will not stop until they feel it. Therein lies the most horrible aspect of the “don’t feed” mantra: rather than doing anything to address the trolls, the more tangible effect is to silence the victim and the reality of their abuse, or worse, to blame them for it. For far too many who promoted this idea, the true goal was silence, to avoid facing what is happening and the impossible responsibility of it.

Of course, there are the one-offs that do simply go away when ignored. But the big picture is complex and worrisome. Although brands and companies play a small role, there’s clearly a continuing need to set and enforce boundaries about what conduct is acceptable and what is not.

The powers that be in social media can’t just make it about who is saying bad words, try to algorithm their way out of the problem, or play every side in the name of “fairness” when it leaves so many of us to the wolves. They have to make an ethical choice about what they really believe and what ideology they want to represent moving forward. Because they cannot reap the reward of what they have built without taking on the responsibility and the cost of it, too.

Why it’s hot: We talk a lot about brands and their values. Those values need to translate to social media policies and general online rules of engagement wherever these brands have presence. “Don’t feel the trolls” as a blanket statement may dismiss winning opportunities to stand for something.

The emerging era of eCommerce

Snapchat and Instagram, two popular social media platforms are entering the world of e-commerce. Both platforms point users in a shopping direction. Each of the apps increase their competition amongst each other as they battle to gain the most following. In today’s digital era, eCommerce is transforming the way we absorb information and online shop.

For Snapchat, eCommerce is utilized as Snapchat presents the “Shoppable Snap Ads”. In this specific ad, Snapchat promotes Spectacles camera sunglasses. Meanwhile, Instagram utilizes shopping in its feature of “Instagram Stories”. With this feature, retail stores can promote their merchandise one user at a time. Brands are slowly beginning to take over each Instagram user’s feed and what they see. Snapchat like its competitor, has a feature in which users can stay in the know about their favorite brands and see how they can take action.

Snapchat additionally utilizes eCommerce to promote Dunkin’ Donuts. As America runs on Dunkin (no pun intended), it allows for users to interact with the brand by playing a virtual reality game, designed as an ad. Snapchat additionally includes “carousel-style” shopping ads, where users can interact with different filters for their favorite brands and send to their friends.

Why it’s hot

eCommerce remains to be a hot topic in today’s ad world. eCommerce is a major influence to how agencies and brands engage with their clients and users. The social media platforms, like Instagram and Snapchat use eCommerce to their advantage. With fun and eye-catching ads, eCommerce helps increase brand awareness and grow meaningful relationships with clients. As a global customer relationship agency, MRM//McCann works to use eCommerce as a specific tool in which clients can successfully and effectively interact with their users.

Latest Pew Research Teens & Social Media Study confirms concerns of negative effects

Pew Research just refreshed its survey of Teens on Social Media (last conducted in 2015) and reports that things have markedly changed just in the last three years.

While none of this may sound surprising, Teens report mixed feelings about the effects of social media (both positive and negative) and 45% report that they are basically never not online (which I’m sure most of us can relate to).

In terms of the platforms teens use, Pew reports, “it is clear the social media environment today revolves less around a single platform than it did three years ago.”2   

While Facebook had the clear majority in 2015 (71% of teens reported), today there is no clear majority and FB has fallen from prominence.

It’s worth noting that YouTube and Reddit were not even included in the 2015 survey.

For the most part, teens tend to use the same platforms regardless of their demographic characteristics, but there are exceptions; Lower-income teens are far more likely than those from higher income households to say Facebook is the online platform they use most often (22% vs. 4%).

WHY IT’S HOT:

While many of the findings may already be well reported at this point (Facebook has slipped), it is telling to note how self-aware teens are of the more problematic effects of social media use– potentially more so than their adult counterparts on the same platforms. It will be interesting to see whether the market continues to fragment or whether we will see the re-emergence of a single leader in the months and years to come.

 

Sometimes the Internet Can Be Used for Good

Last week and NYC lawyer went viral for threatening to call ICE on employees of a restaurant who were speaking to a customer in Spanish. This viral video helped people on the internet discover his real identity

It turns out this isn’t even a new move for Schlossberg. He’s confronted people all over NYC. Including YouTube star Willie Morris. This 2016 video has now been updated with Schlossberg’s real name.

But sometimes the internet works for good. Schlossberg was identified and DRAGGED. There are now gofundme campagins to send mariachi bands to his law firm, a facebook event organized lati party for outside his building and …

Maybe this wouldn’t have happened anywhere outside of NYC, but it’s interesting to see private citizens get shamed for anti immigrant sentiment in the same week as Donald Trumps “animals” comments.

Why it’s hot?

The dress, yanny/laurel, loose llamas and Aaron Schlossberg. Sometimes the internet can be a great place.

Instagram Adds Yet Another Feature: Emoji Slider

Top 5 social channels?

  1. Instagram
  2. Instagram
  3. Instagram
  4. Instagram
  5. Instagram

The newest addition to the growing list of features, the emoji slider.

““The emoji slider lets you ask more nuanced questions when you want to find out how your friends feel about something. By choosing an emoji for your question, you also add a layer of emotional context that helps those answering understand your tone and answer accordingly.”

Instagram is adding more tools to increase the usage of Instagram stories and steal share from Snapchat. At this point, it’s clear who is in the lead since IG has added several highly engaging features to the platform with more on the horizon.

How can brands use emoji sliders? To gain more information from their audience about their content and/or products services. This is 1:1 social listening on a grand scale with seamless and non-intrusive audience participation.

Why it’s hotter than a flame emoji:
This is a cool addition to the tool belt but it’s definitely not the last!
Instagram has also been testing in-app purchase features which would completely elevate the options available to marketers and users. IG is slowly making strides to be on par with WeChat, which has already infiltrated almost all aspects of a users life in the China market.

A tale of two feeds

Pinterest is the latest social media site to shift its news feed algorithm from predominantly prioritizing brands/publisher content, to the activity of our friends (in Pinterest’s case, our Followers). This update comes a few months after Facebook introduced a similar approach that splits the news feed apart from brand/publisher content, and keeps friends’ posts more chronological for the most part. For Pinterest this means less algorithmically curated content in your main feed, unless that’s what you’re looking for– in which case you click over to the “Explore” section.

WHY IT’S HOT:

It’s clear that the push towards algorithmically recommending “relevant” content is so 3 years ago. Social platforms are thinking about ways to make their content more “meaningful” (in the words of Zuckerberg) and transparent. Seeing Pinterest, Snapchat, and Facebook choosing bifurcation of feeds does threaten the engagement of advertisers/publishers, but may ultimately lead to more valuable experiences for users (think: less mindless scrolling, more stuff you actually want to see). As a Pinterest user, I find the user experience simple and personally, I enjoy this divide– we’ll see if the rest of their users agree.

 

#DeleteFacebook. But can you?

The growth of a movement to “delete Facebook” is leaving consumers in a pickle. As Vox reports, “the emphasis has largely been on users making up their minds about how to deal with the company on an individual level.However, this emphasis fails to take into account both Facebook’s position in modern society and the stakes involved for anyone who chooses to leave a network that has spent more than a decade trying to make leaving it impossible.”

In short, “delete Facebook” is just not that easy.

Again from Vox:

1) Facebook is technologically embedded within a vast web of interconnected third-party apps and social media platforms

2) For many people, using Facebook regularly is a required part of their job or education

3) Facebook is, for better and worse, a tangible tie holding many people to their communities

 

 

Why it’s hot: While the media and some in the ad industry may be quick to oversimplify and describe the current scandal as a death knell for the platform, there’s more at stake and more to consider than what’s on the surface. This could be particularly vital to keep in mind for healthcare communications, noting the above tweet referencing disease-specific diaspora.

Lets talk about Cambridge Analytica

Last week the U.K.’s Channel 4 News exposed data mining company Cambridge Analytica in a series of hidden camera videos. The videos show Cambridge Analytica employees admitting to stealing Facebook data as well as offering to send prostitutes to the opposition to obtain blackmail material.

Cambridge Analytica obtained the Facebook data by getting it from an academic claiming to be producing a study. 250k users were paid to take a personality quiz and allow access to their data, however the company scraped data from all of their friends, leaving 50M exposed to the breach.
This firm is funded by Trump ally, hedge fund billionaire, Robert Mercer, and was the brain child of Steve Bannon. That the Trump Campaign was possibly using illegally obtained data is now a big topic of discussion.
Turns out Facebook new about this breach since 2015. Mark Zuckerberg and Sheryl Sandberg were notably quiet in the first few days of this news cycle and Facebook’s stock lost $59 billion in value in the first few days. Zuckerberg came forward with an apology. 

I want to share an update on the Cambridge Analytica situation — including the steps we've already taken and our next…

Posted by Mark Zuckerberg on Wednesday, March 21, 2018

 

Why it’s hot?
We continue to talk about how our unregulated internet is booth a boon and a detriment to humanity. Facebook seems in this case to be asking itself to be regulated (literally “I’m not sure we shouldn’t be regulated”). We should be thinking about how we should put some limits on what can be done by these social behemoths.