If you’re experiencing a panic attack in the middle of the day or want to vent or need to talk things out before going to sleep, you can connect with Tess the mental health chatbot through an instant-messaging app such as Facebook Messenger (or, if you don’t have an internet connection, just text a phone number).
Tess is the the brainchild of Michiel Rauws, the founder of X2 AI, an artificial-intelligence startup in Silicon Valley. The company’s mission is to use AI to provide affordable and on-demand mental health support.
A Canadian non-profit that primarily delivers health care to people in their own homes, Saint Elizabeth recently approved Tess as a part of its caregiver in the workplace program and will be offering the chatbot as a free service for staffers.
To provide caregivers with appropriate coping mechanisms, Tess first needed to learn about their emotional needs. In her month-long pilot with the facility, she exchanged over 12,000 text messages with 34 Saint Elizabeth employees. The personal support workers, nurses and therapists that helped train Tess would talk to her about what their week was like, if they lost a patient, what kind of things were troubling them at home – things you might tell your therapist. If Tess gave them a response that wasn’t helpful, they would tell her, and she would remember her mistake. Then her algorithm would correct itself to provide a better reply for next time.
Read more: The Guardian
Why It’s Hot
While the accessibility of support like this is appealing, Tess raises the usual questions of mis-use and ‘mistakes’.