‘er’, ‘mmm-hmm’ – it’s a robot

Duplex, Google’s robot assistant, now makes eerily lifelike phone calls for you.

The unsettling feature, which will be available to the public later this year, is enabled by a technology called Google Duplex, which can carry out “real world” tasks on the phone, without the other person realising they are talking to a machine. The assistant refers to the person’s calendar to find a suitable time slot and then notifies the user when an appointment is scheduled.

During demonstrations, the virtual assistant did not identify itself and instead appeared to deceive the human at the end of the line. However, in the blogpost, the company indicated that might change.

“It’s important to us that users and businesses have a good experience with this service, and transparency is a key part of that. We want to be clear about the intent of the call so businesses understand the context. We’ll be experimenting with the right approach over the coming months.”

Why It’s, Ummmm, Hot
Another entry in our ‘is it good, is it bad’ AI collection. Helpful if used ethically? Maybe. Scary if abused? Absolutely.