When it comes to digital adoption, it seems a no-brainer; isn’t everyone engaged? No. A notable exception are medical professionals. Doctors and nurses (NP/PA’s) tend to lean towards the conservative — not only politically, but in terms of their digital adoption. A recent study by HealthLink Dimensions, an email list and Big Data firm, produced a study on their information-gathering preferences among 700 medical professionals.
Email may seems so…yesterday. Yet, 75% of NPs and PAs and 66% of MDs prefer email for communication regarding the following:
• Industry news
• Product updates
• Research opportunities
What device is favored for reading email? Specifically, almost 52% of NPs/PAs and 46% of MDs utilize mobile devices; while almost 53% of NPs/PAs and 51% of MDs use desktop computers to comb through their emails.
Social Media? They love their closed, private peer-to-peer communities, such as SERMO (600K doctors)
Per the survey, 66% of NPs/PAs and 63% of MDs don’t use social media to communicate with patients. Instead, only one-third of these medical professionals are active on social media – mainly Twitter, LinkedIn, SERMO and Doximity – primarily for networking with their colleagues and peers
Last is print: 50% of NPs/PAs and 46% of MDs frequently use printed materials provided to their practices
Why is this hot? As with all customers we strategically serve, their content consumption habits have a major impact upon our planning. Knowing this, we must always realize to be customer-centric is to not fall in love with a shiny media object or a cool platform…
- Time is a critical factor for HCP’s which drive what they consume and how; with an average of less than 15 minutes per patient, you know when it is a mobile device, they are on the move, doing rounds, trying to solve problems in real-time; your content and experience should embrace that. So, snippets of content are smart when you want them to be consumed at POC (Point-of-Care); conversely, HCP’s often have to consume intense medical journals, clinical studies and dense scientific content, which requires a desktop or laptop
- Using Performance/Analytics to see how your clients’ content is consumed by time and device provides an invaluable insight into content strategy; if you want it to be useful in the NOW, then snippets, mobile-first; if you want to provide deeper content, then plan for desktop, but always offer email/download functions to account for mobile