Delta Airline is adopting new screen technology to add another layer of personalization to customer journeys.
Delta has struck up a partnership with technology company Misapplied Sciences to launch the Parallel Reality beta experience for flyers at Detroit Metropolitan Airport. Parallel Reality displays are an opt-in technology which, according to Misapplied Sciences, allow ‘a hundred or more’ consumers to view personalized content tailored to their unique journey needs via a single screen.
For Delta, adopting this technology means providing new way-finding opportunities: from displaying only relevant flight information to the viewer and translating that information into a language of the consumer’s choice.
For the beta launch in Detroit, almost 100 customers will be able to view content personalized to their needs. The partnership was announced at CES 2020, which makes Delta the first airline to keynote and exhibit at the event.
Why it’s hot: Delta is taking an existing technology and transforming it into a tool to improve customer experience. It’s taking the idea of one-to-one communication and personalization to the next level. Not to mention the company’s commitment to digital transformation unveiling several other consumer innovations alongside Parallel Reality at CES 2020. The announcements included an expanded partnership with ride-hailing company Lyft to help streamline journeys, a new AI-driven machine learning platform that analyses millions of data points, and even a wearable robotic exoskeleton for its employees.
In its first-ever keynote at CES, Delta announced a new AI-driven system that will help it make smarter decisions when the weather turns tough and its finely tuned operations get out of whack. In a first for the passenger airline industry, the company built a full-scale digital simulation of its operations that its new system can then use to suggest the best way to handle a given situation with the fewest possible disruptions for passengers.
It’s no secret that the logistics of running an airline are incredibly complex, even on the best of days. On days with bad weather, that means airline staff must figure out how to swap airplanes between routes to keep schedules on track, ensure that flight crews are available and within their FAA duty time regulations and that passengers can make their connections.
“Our customers expect us to get them to their destinations safely and on time, in good weather and bad,” said Erik Snell, Delta’s senior vice president of its Operations & Customer Center. “That’s why we’re adding a machine learning platform to our array of behind-the-scenes tools so that the more than 80,000 people of Delta can even more quickly and effectively solve problems, even in the most challenging situations.”
The new platform will go online in the spring of this year, the company says, and, like most of today’s AI systems, will get smarter over time as it is fed more real-world data. Thanks to the included simulation of Delta’s operations, it’ll also include a post-mortem tool to help staff look at which decisions could have resulted in better outcomes.
Delivering on best in class CX in the airline industry is a beast, and Delta has consistently tried to win here (as previous covered by Forrester CX index and the like). Why lacking in the super-cool-tech factor, widespread use of AI In the airline industry makes a ton of sense.
Delta Airlines is partnering with Tinder to make dating app dreams come true with their #DeltaDatingWall.
Delta Air Lines, with help from Wieden + Kennedy New York, has put scenes from nine exotic destinations on a wall in Williamsburg, Brooklyn, so that NYC singles can take selfies for their dating profile—looking like attractive jet-setters.
The printed photos on the wall, surrounded by cute illustrations by Andrew Rae, feature Honolulu, Paris, Los Angeles, Pisa, London, Mexico City, Amsterdam, Moscow, and Zurich. And while the selfie-takers might not have the cash to actually fly there, the work does celebrate the fact that Delta flies to the most destinations of any airline from NYC.
The #DeltaDatingWall will be up throughout the summer. On June 17, Delta, in partnership with Tinder, will hold a singles-centric event where you can actually get a proper photo taken next to the wall by a professional photographer.
Why its hot?
Not a traditional partnership but it works for their target audience
Delta and Tinder and hosting a singles event where people can get their picture professionally taken with the wallll……
Delta Airlineswill start serving brews from seven craft breweries on its flights. On certain routes, passengers will be able to drink beers from San Diego’s Ballast Point Brewing Company, Long Island’s Blue Point Brewing Company, Brooklyn’s Brooklyn Brewery, California’s Lagunitas Brewing Company and Stone Brewing Company, Massachusetts’ Newburyport Brewing Company, and Atlanta’s SweetWater Brewery. Plus, all domestic routes will also serve beer from Samuel Adams.
This year, Delta has taken steps to improve its food selection as well: Besides serving the airlines’ addictive spiced, speculoos-style cookies, the company has partnered with chef Linton Hopkins to design an in-flight menu featuring upscale eats.