Being young is about searching – for who you are, what you want to do with your life, even simply what to do tomorrow. Hooking into this, Coca-Cola in Israel created “The Search of a Lifetime”. Using the top searches among young Israelis, they created targeted content to answer the life-defining questions they were asking around work, school, travel, etc. What’s more, they predicted and created content addressing what would likely be peoples’ next questions after answering the initial query. Ultimately, helping them find the answers, to make the decisions that would make them happy.
First, not enough brands use search to create meaningful connections with people. It’s a direct way to help them by answering the questions you know they’re asking. Second, more brands should be thinking beyond the initial interaction. Coke could have just answered the first question and moved on. Instead, they endeavored to understand how a young person would fully explore these topics, and made sure they completed the conversation.