When you’re waiting for a flight at the airport, you’ve usually got some time to kill. Some people watch Netflix on their phones, some have a drink at the bar, but KLM has come up with another constructive way to capitalize on these moments.
They’ve developed a “bar” currently at airports in Amsterdam, Oslo, and Rio de Janeiro where people can connect with others in the country they’re off to visit to gather tips on local customs, culture, and sights.
Dubbed “Take Off Tips”, here’s how it works:
“KLM is matching travelers up with people at the destination they’re flying to. For example, someone at Schiphol Airport who is about to fly to Norway will be connected with someone at Oslo’s Gardermoen airport who is waiting to board a plane to Amsterdam. To connect the people on opposite sites of the world, the bar is equipped with hologram technology so it can project a real-time virtual image of the traveler at the other airport.”
Why It’s Hot:
From a brand perspective, it’s a great new example of KLM “social airline” experience – connecting people to enhance their otherwise impersonal flying experience (see “Layover with a Local” and “Meet&Seat”.
From an experience perspective, it’s a brilliant solution to a common problem – our current main recourse to get the same tips would be Googling, dredging Trip Advisor, etc. – secondary resources to gain a first-person perspective. Plus, it removes quite a bit of work involved in that process.
From a cultural perspective, it’s getting us off our screens and in touch with each other. Increasingly, the promise of technology is not going to be “there’s an app for that”. As digital infiltrates the physical world, technology is facilitating more human-friendly interactions, such as sitting down at a booth and being projected holographically so that it’s just a face-to-face meeting, no devices needed.