Monitoring Your Posts with Facebook Messenger

Comment guard is a bot that can be applied to organic Facebook posts. When someone comments on a post, they automatically receiveĀ a private Facebook message.

It’s a Facebook post-auto-responder that can be used to build relationships between brands and consumers based on the content in the comment. The consumer will only become a “lead” after they respond to the private message.

Here’s how it works:

  1. Business A creates a post about designer sneakers.
  2. User A responds to the post saying, “I really want these sneakers, I haven’t found them anywhere.”
  3. The bot scans the message for words like “want” or a phrase like “I want” and automatically sends the user information about the business and how they can acquire these hard to find sneakers.
  4. User A engages with the bot and a community manager can then take over the conversationĀ and guide the user toward conversion.

Messenger Guard in action

Read more here.

Why it’s HOT

  1. It takes less stress off of the community manager to scan messages for potential leads
  2. Businesses can develop more 1:1 communication with users which leads to better brand recognition
  3. Adds more ROI to social media as a marketing channel
  4. Adds a new KPI for social media such as intent to purchase which can be measured by messages sent by the bot and clicks to the URL sent by the bot