Going Paperless in a Brick and Mortar

Lush is known for its colorful soaps and bath bombs, but the brand has consistently prioritized going green above all else—and its very first SXSW activation was no exception.

The brand set up its bath bomb pop-up to showcase its 54 new bath bomb creations using absolutely no signage. Instead, attendees could download the Lush Labs app, which uses AI and machine learning to determine what each bath bomb is with just a quick snapshot. “At Lush, we care about sustainability, and we wanted to take that same lens … and apply it to the way we are using technology,” Charlotte Nisbet, global concept lead at Lush, told Adweek.

Nisbet explained that three decades ago, Lush co-founder Mo Constantine invented the bath bomb when brainstorming a packaging-free alternative to bubble bath. (The new bath bombs are being released globally on March 29 in celebration of 30 years since Constantine created the first bath bomb in her garden shed in England.)

“But we were still facing the barrier to being even more environmentally friendly with packaging and signage in our shops,” Nisbet said.

Enter the Lush Lens feature on the Lush Labs app, which lets consumers scan a product with their phone to see all the key information they’d need before making a purchase: price, ingredients and even videos of what the bath bomb looks like when submerged in water. “This means that not only can we avoid printing signage that will eventually need to be replaced, but also that customers can get information on their products anytime while at home,” Nisbet said.

Why It’s Hot

The application sounds cool but is this a sustainable direction for more stores to take? As brick and mortar stores continue to struggle, we could see many start to experiment with ways to bring digital experiences to consumers already plugged into their smartphones in retail spaces.

Source: Adweek