Every week 600 members of Brazil’s congress fly to the nation’s federal capital, Brasília, to attend the seat of government. The country’s citizens pay for these flights with their taxes, but the politicians keep the air miles they earn. Reclame Aqui, Brazil’s leading consumer protection organization, campaigned to end this unfair practice. The company created a campaign to give these air miles back to the people who helped pay for them.
The Miles For The People platform displays and ranks congress members’ flight expenses and air miles, and Brazilian citizens can use the website to request some of those air miles for themselves.
Applicants must clearly state the reason they need the air miles (for example, surgery or exams). A board of lawyers at Reclame Aqui screens and reviews the documents, and selects applications based on their urgency. Approved applications are then sent to politicians who have sufficient air miles. Should the politician accept the request, they send boarding passes straight to the applicants’ smartphone.
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