Dr. AI Helps Patients Gain Access to Clinical Expertise About Their Condition

According to an article from Access AI, HealthTap is introducing an artificial intelligence engine to triage cases automatically. Doctor A.I., is a personal AI-powered physician that provides patient with doctor recommended insights.

More than a billion people search the web for health information each year, with approximately 10 billion symptom related searches on Google alone. While many resources provide useful information, web search results can only provide content semantically related to symptoms. The new function from HealthTap aims to incorporate context and clinical expertise of doctors who have helped triage hundreds of millions of patients worldwide to provide the most effective course of treatment. Dr.A.I. uses HealthTap’s Health Operating System to analyse user’s current symptoms and cross checks this with the data provided from the personal health record they have created. Based on solutions that it has uncovered from its data, Dr.A.I. will tailor pathways ranging from suggesting the patient reads relevant doctor insights and content, to connecting the patient with a doctor for a live virtual consult, or from scheduling an in-person office visit with the right specialist, all the way to directing the patient to more urgent care, based on the patient’s symptoms and characteristics.

Why It’s Hot

At first glance, the apps looks like WebMD. Patients input their symptoms using a visual interface and the app spits back a diagnosis. Where this app differs though in the level of personalized recommendations that follow the diagnosis.

Through our SENSE and Journey Mapping work across our pharma clients, we know that patients are consulting Dr. Google both before and after they are diagnosed with a condition and prescribed a treatment where they are exposed to virtually limitless information about the condition and drug they’ve been prescribed from all kinds of sources, whether they have clinical expertise or not. In some severe cases, this can even stop patients from filling that prescription and taking the drug do to fear of side effects, intimating costs of the drug/lack of coverage, anxiety around administering the drug and on top of all that, apprehension that this is the correct treatment for them. Dr. AI has the potential circumvent a lot of that behavior by providing clinical expertise about the condition using the same deductive approach as HCP’s in a patient-focused interface.