Thanks to a confluence of rising rates of opioid addiction and the availability of insurance dollars for rehabilitation service, vulnerable people affected by addiction are increasingly being targeted with misleading marketing communications, making disingenuous claims and failing to disclose ties to for-profit addiction centers. In particular, members of Facebook groups are being directly contacted by marketers looking to pull them into these treatment centers. Marketers are compensated with anything from a flat pay rate to bonuses attributed to the number and quality of patient referrals.
Rehab marketing has been under scrutiny in various ways for making false and misleading claims targeting vulnerable individuals, but the infiltration of Facebook Groups takes the shady to a whole new level. Marketing scams used by unethical treatment centers involve private messaging group members in an attempt to get a client to their treatment center, absent of any clinical consultation or assessment.
This article from The Verge dives into detail around one such group, Affected by Addiction.
Marketers from the treatment center had to approve every post in the group, which gave them the first opportunity to privately message good candidates for their rehab and try to talk them into going to Windward in California.
Why it’s hot: If it continues, what impact will this bad apple behavior will mean for the future of Facebook Groups, a community-builder that Zuckerberg has been all-in on? (Communities seemed to be one of the saving graces of the platform during all the #deleteFacebook convesration). Will this and similar activity happening in other communities cause people to further lose trust in Facebook? Will they leave en masse (in favor of darker dark social) or again change how they use the tools? If it continues unabated and has negative impact on user engagement, there could be significant ripple effects felt by brands who rely on Facebook Groups for social listening insights as people move to experiences that are more difficult to monitor or maintain.