The Path to Enduring Loyalty

Stitch Fix Is Attracting Loyal Customers Without a Loyalty Program

As their customer base has grown in recent years, so too has the revenue they generate from each active customer. Even amidst the pain the apparel industry has been experiencing, over the last few months of the coronavirus pandemic, Stitch Fix has managed to weather the storm with only a slight revenue decline – mostly due to the decision to close warehouses for a period.

WHY IT’S HOT:  In a world where “loyalty” tends to cost businesses and marketers money, in the form of deals and discounts, Stitch Fix is a testament to the the power of data to drive true personalization across the customer experience.

From The Motley Fool:

A personal stylist armed with a powerful data-driven selection algorithm creates a great customer experience.

 

In the highly competitive clothing industry, loyal customers are worth their weight in gold. Stores go to great lengths to attract repeat customers with programs that provide rewards, discounts, or exclusive offers for loyal members. But even with these programs, customers are hard to keep. A 2019 survey by Criteo found that 72% of apparel shoppers were open to considering other brands, which is why what Stitch Fix (NASDAQ:SFIX) has done to create loyal clients without a loyalty program is so special.

Let’s look at this personalized online clothing retailer’s loyal customers, how data science is helping build loyalty into the process, and what management is doing to further capitalize on the company’s momentum.

Loyal customers spend more

Clothing stores have seen a significant drop in spending in the past few months, but Stitch Fix’s most recent quarterly revenue only declined by 9% year over year. Impressively, this decline was not due to a drop in demand, but because the company chose to close its warehouses for part of the quarter as it put safety measures in place for its staff. This strong result against a backdrop of abysmal retail clothing spending was powered in part by the company’s auto-ship customers.

In the most recent earnings call, CEO Katrina Lake indicated that customers who sign up to receive “Fixes” (shipments of clothes) automatically and on a regular basis “achieved the strongest levels of ownership retention in the last three years.” She added that “this large contingent of loyal and highly engaged clients” are “very valuable.” Having a stable base of repeat clients helps the company better predict demand trends, shape inventory purchases, and forecast appropriate staffing levels.

Additional benefits from Stitch Fix’s loyal customers show up in the revenue-per-active-client metric. At the end of the day, consumers vote with their wallets. And impressively, this number has increased for the last eight quarters in a row. It’s clear Stitch Fix clients love the service as they are willing to spend more over time.

Possibly the biggest reason clients are spending more is that they are better matched with items they love.

Data science helps improve the customer experience

Making great clothing selections is key to the client experience for Stitch Fix. The job of keeping this recommendation engine humming and improving it over time is the company’s data scientist team. This group is over 100 strong and many of its members have Ph.D.s in data science or related fields. The team received a patent on its Smart Fix Algorithm and has other patents pending. You can see the amazing detail that goes into this process on the Algorithms Tour section of the Stitch Fix website.

This algorithm is also driving selections for the direct buy offering, which allows clients to purchase clothing without the commitment of the five-item fix. This new service is taking off and its low return rates show that clients love it. Lake shared that “people keeping things that they love is ultimately like the true Northstar of our business and that’s really where we’re orienting a lot of our efforts again.” One of these new efforts is focused on pushing the envelope of how stylists engage with clients.

Doubling down on personalized service

On the last earnings call, Stitch Fix President Elizabeth Spaulding discussed a pilot program that “provide[s] clients with increased stylist engagement and the opportunity to select items in their fixes.” This program, currently being tested in the U.S. and the U.K., connects the client on a video call with a stylist while their fix is being created. This allows the client direct input into their selections and enables the stylist to become better acquainted with the client’s clothing choices.

This innovative approach plays to the company’s strengths and could further build its loyal client following. Spaulding indicated that more would be shared in upcoming calls, but said that “We believe this enhanced styling experience will appeal to an even broader set of clients as consumers seek high-touch engagement while not going into stores.”

Walmart poised to capture the summer movie market?

As traditional movie theaters struggle to attract movie-goers during the pandemic, the confined-space nature of their offering has opened up opportunity for other players. Perhaps one in particular that happens to have a huge amount of real estate for parking cars and for allowing customers to sit back and watch a film from the comfort (and relative safety) of their vehicle? Enter: Walmart.

Walmart has had success being more customer focused with their shop online and pick up stations. This new foray into theaters feels like an extension of that customer-centric premise.

Walmart is smart to move fast to assess how the brand can fulfill consumer desires in light of current events with resources they mostly already have on hand. This agility is what will help Walmart capitalize on movie-goers while theater heavy hitters are sitting ducks.

It’s also a lead-gen play. To discover info and movie times, you need to sign up for their newsletter.

From The Verge:

Walmart is converting some of its parking lots into drive-in theaters for the summer as the movie industry struggles amid the coronavirus pandemic.

The retail behemoth is converting 160 of its parking lots across the US into drive-ins. These theaters will open in early August and remain open through October. The Walmart Drive-In will feature movies programmed by Tribeca Enterprises, the company behind the Tribeca Film Festival, which recently launched a summer movie drive-in series bringing films, music, and sporting events to as many US drive-ins as possible.

Walmart has not disclosed whether attendees will have to pay a price of admission. Though, ahead of each drive-in screening, Walmart says it will sell concessions for moviegoers, which they can order online for curbside pick-up ahead of the film screening. Theaters tend to make a good chunk of their profits on concessions, so Walmart could follow in the industry’s lead.

Why it’s hot:

1. This is a great example of using surplus resources to fill a market gap. The heavy investment stuff is already in place. Walmart needs to invest in some screens, staff, etc, but that overhead is minimal.

2. Though it’s only temporary, the experience created should endear people to the brand, as well as boost revenues from concessions sales.

Source: The Verge

Etsy’s New AR Tool Makes It Easier to Shop for Art From Home

Etsy introduced a new augmented reality tool aimed at visualizing wall art in your space before you purchase. The functionality is built within the Etsy ios app, and at launch works for all prints, photographs, and portraits.

Etsy.com handmade and vintage goods

The feature works by moving your phone or tablet around your space, and tapping to place on the wall. In cases where different sizes are available, simply zooming in or out will showcase the various options and help you determine which dimensions fit best.

Etsy is using the launch as a beta test to gather feedback before rolling out to other product categories.

Why It’s Hot

At a time when people are online shopping for their home, from their home more than ever, this tool helps make the process easier and more personalized. As a marketplace that supports independent artists, Etsy is providing a significant advantage by helping bring their art to life and allowing potential buyers to experience how the art fits within their existing aesthetic.

Source

Boston latest big city to take stand against facial recognition software

It’s sadly not surprising that the first false arrest attributed to faulty facial recognition was of a black man in Michigan.

Fast Company:

Boston on Wednesday banned municipal use of facial recognition technology, becoming the largest East Coast city to do so, public radio station WBUR reports.

“Boston should not be using racially discriminatory technology and technology that threatens our basic rights,” said city council member Michelle Wu at a Wednesday hearing, CNET reports.

Facial recognition technology has fallen under heavy criticism, with numerous research reports finding the technology does relatively poorly at recognizing people who aren’t white men. IBM recently announced it would stop offering “general purpose” facial recognition software, and Microsoft and Amazon both announced moratoriums on offering such technology to police.

Boston joins neighboring municipalities Somerville, Cambridge, and Brookline in barring local agencies from using the technology. Other cities, including Oakland and San Francisco in California, already ban the technology as well.

The new ordinance drew praise from civil liberties groups, including the American Civil Liberties Union, which in a tweet called attention to Robert Williams, a Black man living in Michigan who was arrested after being falsely matched by such software to someone captured in surveillance footage.

City officials are still allowed to use facial recognition to unlock their own devices, and they can still use the technology to automatically spot faces to redact from photos, CNET reports.

Why it’s hot:

1. We’ve talked about inherent bias in AI before, but whether or not to use it has largely been left up to tech companies and the market. Major municipalities have been reluctant to outright ban the use of facial recognition algorithms in surveillance and policing until recently (maybe because mass surveillance is super appealing to governments looking for a cheap way to police the population). Current events could be turning the tide toward a more just and less dystopian future…but maybe this is just a bump in the road for facial recognition.

2. It’s telling that the current complaints lobbed at facial recognition technology focus on its problems with bias, but focus less on its fundamental problems concerning civil liberties and privacy. Maybe because it’s hard to notice until it affects us. Also maybe because those apps using it are just too much fun.

Source: Fast Company

The Great Privacy Revolt

DuckDuckGo is an Internet privacy company that “empowers users to seamlessly take control of their personal information online, without any tradeoffs.”

Over the years, DuckDuckGo has offered millions of people a private alternative to Google. And it seems as if consumers are using it. The site is currently averaging more than 50 million search queries per day, which was far beyond what I thought it’d be.

As companies large and small, not to mention government agencies, are hacked, consumers of all ages are becoming increasingly aware that their growing dependence on technology has come at the expense of their privacy. It’s estimated Google trackers lurk behind 76% of web pages and Facebook’s on 24%.

In the past, consumers almost haphazardly shared data without thinking twice but it seems that’s changing and forcing marketers to rethink the experience.

Why it’s hot:
Consumers are turning to more technologies that safeguard their privacy. The DOJ is probing Google’s search engine dominance. Germanys highest court ordered Facebook to stop harvesting user data. All of these happens are contributing to a larger privacy revolt, especially with younger generations.

According to a recent GenTech study only 29% of 19- to 24-year-olds view technologies such as AI and machine learning algorithms as positive interventions. Instead, most wish to maintain a sense of autonomy in their decision making and have the opportunity to freely explore new products, services, and experiences. It’ll be interesting to see how marketers adapt to create experiences for consumers in the future.

Prescription Game

Designed to help kids with attention deficit hyperactivity disorder (ADHD), EndeavorRx is the first game that’s allowed to be prescribed by doctors as medical treatment.

The game should not be considered an alternative to medication, but is officially approved by the US FDA. The game, aimed at patients age 8-12, can be plaid on an iPad or iPhone and has been found (after clinical trials for 7 years) to reduce attention-deficit for 1/3 of participants.

Introducing Akili

Akili, the creator of the game aims to reimagine what medicine can be. They are pairing neuroscience with the latest technology and video game entertainment in the hopes of challenging the status quo of medicine.

Why it’s hot: Gaming addiction was declared a legitimate disorder by the WHO last year and has taken flak in regards to violence. But, with Covid lockdowns and their ensuing madness, more and more people of all ages are realizing the benefits of gaming.

Sources:

CNBC – See the first-ever game approved by the FDA as a mental health treatment
Distractify – How the EndeavorRX game works
Forbes  – Games are great for your mental health study finds

Twitter wants to make sure you did your homework

From The Guardian: Test to promote informed discussion will ask users if they want to retweet unread links

Twitter is trying to stop people from sharing articles they have not read, in an experiment the company hopes will “promote informed discussion” on social media.

In the test, pushed to some users on Android devices, the company is introducing a prompt asking people if they really want to retweet a link that they have not tapped on.

“Sharing an article can spark conversation, so you may want to read it before you tweet it,” Twitter said in a statement. “To help promote informed discussion, we’re testing a new prompt on Android – when you retweet an article that you haven’t opened on Twitter, we may ask if you’d like to open it first.”

The problem of users sharing links without reading them is not new. A 2016 study from computer scientists at Columbia University and Microsoft found that 59% of links posted on Twitter are never clicked.

Less academically sound, but more telling, was another article posted that same year with the headline “Study: 70% of Facebook users only read the headline of science stories before commenting” – the fake news website the Science Post has racked up a healthy 127,000 shares for the article which is almost entirely lorem ipsum filler text.

Twitter’s solution is not to ban such retweets, but to inject “friction” into the process, in order to try to nudge some users into rethinking their actions on the social network. It is an approach the company has been taking more frequently recently, in an attempt to improve “platform health” without facing accusations of censorship.

In May, the company began experimenting with asking users to “revise” their replies if they were about to send tweets with “harmful language” to other people. “When things get heated, you may say things you don’t mean,” the company explained. “To let you rethink a reply, we’re running a limited experiment on iOS with a prompt that gives you the option to revise your reply before it’s published if it uses language that could be harmful.”

That move has proved less effective, with the company’s filter picking up as much harmless – if foul-mouthed – conversation between friends as it does genuinely hateful speech targeting others.

“We’re trying to encourage people to rethink their behaviour and rethink their language before posting because they often are in the heat of the moment and they might say something they regret,” Twitter’s global head of site policy for trust and safety said at the time.

Why it’s hot

Social media continues to grapple with the pandora’s box its technology has released, rightly criticized for fanning the flames of our worst instincts and becoming inadvertent accomplices in the proliferation of hate speech, real fake news, and conspiracy theories.

Though it may be the bare minimum, it’s interesting to see them employing psychology to try to curb the spread of misinformation. A simple pause can go a long way.

Source: The Guardian

The Internet of Taste

Taste works like a piece of music, with just 7 notes, you can make endless unique combinations. With taste, it’s about the five basic tastes: sweet, salty, acidic, sour, and umami. Every dish contains a combination of these with the intensity varying depending on the dish. So a pecan pie and a hamburger both contain all five tastes, but in varying amounts.

What does this have to do with the Internet? 

Enter the Norimaki Synthesizer. Developed by a researcher at Meiji University in Japan, has created a “taste display” that can artificially simulate any flavor. A taste machine!

As such, the Norimaki Synthesizer has five gels (one for each taste) that are arranged by an electric current. Through a process called electrophoresis that I cannot possibly explain, the electric current sorts the gels so that a desired amount of each is drawn towards the user’s tongue while the rest of the gel retreats away from the device’s opening.
Source: Inside Hook

Tests have indicated he machine is effective, fooling users to think they’ve tasted sushi, or a piece of gum.

Why It’s Hot: Nowhere near being mainstream, the taste tester could have a myriad applications. It won’t be a substitute for the real thing, but it could open a new way for consumers to “try” products remotely or it could be paired with environmental food initiatives to try to substitute environmentally unfriendly practices without losing taste.

Additional Source: gizmodo

New developments in the digital divide

From The Verge:

When David Velasquez went home to California for a week in April, he found out that his parents didn’t have internet access anymore. Velasquez, a medical student at Harvard, needs Wi-Fi for work. However, his parents don’t own a computer. “They don’t shop online, they don’t watch Netflix,” he says. So when the connection got too expensive, they stopped paying for it.

With the COVID-19 pandemic ravaging the country, that decision worried Velasquez. His parents also speak very little English, and doctors and clinics in the US were canceling in-person appointments and asking patients to schedule virtual visits for any health problems instead.

Without internet access and with limited English, Velasquez’s parents wouldn’t be able to make that switch. “I knew that as our healthcare system started transitioning over to telehealth as opposed to in-person, in-clinic care, their access to health care — and other individuals like them — would be disrupted,” he told The Verge.

Telehealth is convenient for some people: it cuts out the drive to an office and the time in a waiting room, trimming an hours-long event down to minutes. But it isn’t easily accessible to the 25 million people in the United States who speak little English, who are more likely to live in poverty, often work service or construction jobs, and may be more at risk of exposure to COVID-19. Even if they are able to get online, most of the systems that support telehealth — like hospital portals and video visit platforms — are hard to access for people who primarily speak other languages.

Why it’s hot

The dream of a techno-utopia often forgets that human biases and systemic problems left unaddressed become embedded in new technology and can exacerbate inequality. So, until we solve those issues, they will be perpetuated.

Source: The Verge

Custom webcam system lets you take Zoom calls on your TV

Crestron, which offers services to help people customize their smart homes, has teamed up with Logitech and Zoom to make an at-home video conferencing setup using technology you’d typically find in an office conference room.

The setup could, for example, let you use your living room TV and a conference room-quality video camera to take Zoom meetings while reclining on your couch instead of being hunched over a laptop. That could be a much more comfortable way to take meetings or host group calls with family and friends while at home during the COVID-19 pandemic.

The setup, called Crestron HomeTime, doesn’t require a specialized TV — it should work with any TV with an HDMI portHomeTime also takes advantage of the Zoom Rooms software, which is typically used in enterprises to help start and manage Zoom calls in conference rooms.

You’ll be able to start Zoom meetings using your HomeTime setup right from the remote or using the Zoom Rooms app – but it won’t be cheap. The standard cost for a single-room setup is $6,100, and tacking on additional rooms costs $3,100 each, according to the company. HomeTime will be available on Monday, June 1st.

Why it’s Hot:

With so much of life taking place over video conferencing, it makes sense that someone  came up with a solution that won’t involve everyone hunched over on a laptop. While this wildly expensive option won’t be for everyone, it feels likely that other companies will be scrambling to come up with similar, more wallet-friendly options.

Source

Google releases Action Blocks for people with disabilities

Google released a new tool called Action Blocks for people with cognitive and motion disabilities. The system allows users and their caregivers to add Assistant commands to the home screen of Android phones and tablets. Each command is represented by a custom image and it can be controlled with just one tap. For instance, when a user taps an Action Block icon of a cab, the system might order a rideshare.

 

Also worth mentioning that Google has also improved its Maps apps to show if businesses or public venues have accessible entrance. When enabling this feature, you can see a wheelchair icon next to the location.

Why it’s hot: Embracing the diversity trend goes beyond race and gender. With something like 630 million people having some form of cognitive disability, this is not a niche group and it’s great that Google is providing services that ‘level the playing field’ for them.

The Office. On Slack.

The office adapts to the way we work now! Welcome to The Office Slack, a slack reinterpretation of every episode of the office.

“The account comes from a creative collective known as MSCHF, “a group of 10 offbeat creatives based in a small office in Brooklyn.” They post on the Office Slack during traditional office hours, naturally (weekdays, from 9 a.m. to 5 p.m.), in real-time, meaning some episodes take days or even weeks to fully play out.”

https://theofficeslack.com/#

Why it’s hot?

This is such an out of the box way to absorb content, can be used within your work tools while you’re working. You can check in or out at any time. True Office fans can pick up at any time…

if you don’t like “camera on”, maybe you’ll like “avatar on”…


You’ve likely seen a lot of talk about how the effects of our current pandemic quarantine may forever change how we work. You may even feel the change happening.

Currently, we’re all enjoying full days of video chats on Teams, Zoom, Slack, take your pick. Spatial is a similar collaboration tool that allows teammates to converse and interact in AR/VR.

It may or may not be a substitute for in-person interactions, but at least solves for some of the challenges of brainstorming and ideating when we’re not all in the same “space”.

Why It’s Hot:

While it’s unclear how quickly these types of virtual interactions will begin to become commonplace, a company like Spatial signifies it’s coming. Not just for workplace interactions, but also social ones.

[Source]

This AI makes neologisms by portmanteau-ing the English language

Yesterday a smart person named Thomas Dimson, who formerly wrote “the algorithm” at Instagram, launched a site that uses the Natural Language Processing (NLP) algorithm: Transformers, and OpenAI‘s infamous GPT-2 AI-powered text generator, to generate and define new English words, and use them in a sentence.

It’s called This Word Does Not Exist, and it has so far created gems such as:

A disclaimer at the bottom of the site reads: Words are not reviewed and may reflect bias in the training set.

You can also write your own neologism and the AI will define it for you. It’s a fun diversion, but does it have any use? Probably not in this form. But it speaks to how AI may be used in the fun-and-games side of life, but also how it may ultimately shape the foundations of how we communicate.

Why it’s hot:

It’s fun to participate in the creation of something new (without having to work too hard), and language is the perfect playground for experimentation.

As AI becomes more influential in our daily lives, it’s interesting (and perhaps a little disturbing) to imagine the ways in which it may take part in creating the very words we use to communicate. What else might AI give us that we have heretofore considered to be the exclusive domain of humans?

Source: TheNextWeb

Self care as a video game

What if there were something that could help snap you out of your rut, be it a temporary funk or actual, clinical depression? And what if this something were designed to make doing good things for yourself as addictive as a video game? That’s the premise of The Guardians: Unite the Realms, a new app developed by the Affective Computing group at MIT Media Lab.

Out now for iOS and Android, it’s a free game, modeled after character collection games like Pokémon and Skylanders (though without any fighting). Instead of urging you to spend money on microtransactions as most of these games do, The Guardians urges you to spend effort on yourself. If you want to progress in the game, you have to invest in your own well-being.

The data shows that people who are depressed don’t want to use self-improvement apps (only about 3% will complete a regimen in these apps). At the same time, people with severe depression still play games as much as people who aren’t experiencing depression, making gaming a promising avenue for introducing mental health interventions.

Over years of both formal study and informal play-testing in the lab, lead platforms engineer at the Affective Computing group and game director for the Guardians Project Craig Ferguson morphed the app into what it is today – a fantasy land filled with magical animals that attempt to take their world back from an evil villain. Last September, he got tired of the research and started thinking about releasing something—even something still unproven—to help people battling depression. Then with COVID-19 trapping so many of us at home, he made the choice to publicize what was done.

That release, while a fraction of what the game will be in the future, he says, can still take months to complete, and it’s presented with as much glitzy animation and character design as you’d find in any high-end mobile app.

When you load the game, a big button glows and bounces in the upper left-hand corner of the screen, reading “new adventure available.” This is essentially a good-for-you button, because each adventure is focused around the phenomenon of “behavioral activation.” Behavioral activation is a proven therapy that can be used casually or clinically for depression. It gets people to partake in positive experiences rather than spending time doing the things that reinforce their own damaging behaviors. And there are dozens of options to choose from.

Some suggested adventures are practical, such as knocking things off your to-do list that might otherwise cause anxiety: Manage finances. Vacuum. Do Laundry. Others help you grow: Watch an online class. Write a poem. Read a classic. And others help you stay active: Spend time in nature. Learn a new dance. Or, my personal favorite, Jazzercise for 20 minutes. You are also completely free to make up your own adventure, and repeat it whenever you’d like.

Why it’s Hot:

With so much content promoting self care and wellness during shelter-in-place, wellness can begin to feel like a chore. This is especially true for people who struggle with depression, where even small tasks can feel unmanageable. This app helps to make those small tasks fun and purposeful (albeit in an imaginary game). With a mental health crisis looming on top of our current physical health crisis, it’s interesting to see an app that tackles this very serious situation in a seemingly light-hearted way.

Source

Uber Launches Two New Delivery Services to “Move More of What Matters”

Uber announced two new services that will help people navigate two of the top challenges they are currently facing: getting the essentials they need for themselves, and sharing essentials with friends and family. With far fewer people relying on Uber to take them from place to place, Uber has rapidly pivoted into the transportation of goods.

The first service, Uber Direct, is an expansion of Uber Eats’ core functionality to grocery and convenience stores. They’ve launched with different partners in different cities, including Cabinet delivering OTC medicine in NYC and Greencross delivering pet supplies in Australia.

Uber Connect, on the other hand, will pick up items from one person and deliver them to another. Their example use cases include sending a care package, a board game, or toilet paper to a loved one, but there are countless ways this service can be used to stay connected from a distance.

Why It’s Hot

Getting key supplies to family members in need within the same-day without having to take public transportation or even leave your house is extremely beneficial at this time. But the convenience factor of sending items through an Uber driver may also lead to fun ways to send surprise gifts, exchange books, or trade supplies with friends and family in a way that makes social distancing a bit easier.

Source

Need a haircut? This virtual barbershop and salon can help.

Hiring a professional to cut your hair during quarantine isn’t an option, but a virtual barbershop is offering the next best thing: video conferences and guidance from a professional.

The website You Probably Need a Haircut lets people book a video call with a professional barber starting at $18. It’s a win-win for everyone, according to founder Greg Isenberg.

The site currently works with barbers and hairdressers whom clients can choose when they book an appointment. While people will need to have the tools at home, the expertise from a professional will hopefully help turn a potential haircut failure into a success.

“A barbershop is a warm and inviting place, and we aim to re-create that in your home. People can expect friendly banter from their new barber and hand-holding throughout the cutting process,” Isenberg said. “When you book an appointment, you get a Zoom link so the hand-holding is done via video chat.”

You Probably Need a Haircut gives most of the fee to barbers and hairdressers, but takes a $3.60 cut to help pay for the fees of running the website. There’s also an option to leave a $5 tip.

Why it’s Hot:

While simple, this is a really smart concept for the millions of people struggling with self grooming under lock down. There’s also the added benefit of being able to support hairdressers and barbers who can’t work in their normal capacity.

Source

 

He built an A.I. Clone to Attend Zoom Meetings for Him

Click on the picture above or here to see video

 


The phrase Zoom meeting has been uttered countlessly over the past few weeks, as businesses around the world have turned to the video conferencing app to connect for meetings. Indeed, a number of folks we’ve queried in our #WFH Diaries series have reported being on Zoom essentially all day long.

Throw in some Zoom happy hours, and Zoom wine nights, and Zoom card games, and it can be a bit much. Matt Reed, a creative technologist at Redpepper in Nashville, was certainly feeling the strain, anyway.

“My number of Zoom meetings has gone through the mesosphere and is currently on Mars,” Reed writes on his agency’s blog. “There’s barely even time for bio-breaks, Reddit, or actually getting work done. It’s as if Zoom has turned into the Oasis from Ready Player One, where everyone spends every waking hour of their day inside.”

So, Reed flexed his creative tech chops and came up with an amusing solution. He built a digital A.I.-powered twin of himself, named Zoombot, and had the clone show up for the Zoom meetings in his place.

Zoombot uses advanced A.I. speech recognition and text-to-speech tools to actually respond to other people in the meetings. Also, Reed didn’t warn his colleagues he was doing this—and their reactions in the video are priceless.

Why it’s hot?
Way to break the break the endless monotony of video calls using your digital twin. And the best part is that Reed is spending all the free time “making that coffee whip stuff everybody is making,” he reveals. “Stuff is delicious.”

 

Source: musebycl.io

 

 

Relationships in the times of COVID-19: Facebook rolls out Tuned, an app for couples.

Facebook has quietly released a new messaging app for couples called Tuned, the latest app to debut from an experimental group within the company that was established last year.

Tuned lets two people send each other text and voice messages, along with photos and songs, after adding each others’ phone numbers. The app was recently made available for download in Apple’s App Store in the U.S. and Canada, according to the app research firm Apptopia. Tuned bills itself “a private space where you and your significant other can just be yourselves,” although it adheres to Facebook’s data policy, which allows for the collection of communications and other behavior to inform ad targeting.

Source: The Information

Why it’s hot: 

The Tuned app comes during a very interesting time for couples. Couples that live together are spending every waking moment in each other’s presence in the midst of quarantine and could probably never have less of a need for an app like this. For couples that don’t live together, there’s more of an appeal, as people are emboldened to build out digital toolsets to stay close with their partners during an unprecedented time.

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Wing Really Taking Off

Wing, the Alphabet subsidiary focused on drone delivery, is really taking off. It’s drone delivery service is adding vendors and new items as it’s customer base dramatically grows.

Wing drones are delivering food, medicine and household goods during the coronavirus pandemic. The service is offered in a limited number of places (Virginia, Finland, and Australia) and has partnered with local shops for deliveries. Although limited by the amount of weight the drone can carry, they have expanded their options to include items like pasta, baby food, and bread among others.

Wing said it’s seeing customers in the US order health and wellness items from Walgreens, including medicine, toothpaste and toilet paper, and groceries like pasta, canned foods, fruit cups and baby food.

 

“We’re trying to support local businesses that aren’t able to open their doors by allowing them to deliver their products directly to customers’ homes,” Wing said. It pointed to a local bakery in Christiansburg, Virginia, which is now selling 50% more pastries via Wing on one weekend than it usually sells in store.

Source: cnet

Will this be the push to make autonomous vehicles and drones commonplace?

”No one could have predicted coronavirus, but even we were surprised at the uptake of customers when ‘shelter in place’ came into Virginia,” Wing’s head of marketing and communications, Alexa Dennett, told Business Insider, “It’s really early days so it’s hard to know how coronavirus will shape our business’s strategy… Ultimately we would love many more households around the US and the world to have access to our technology.” Dennett declined to comment further on the company’s expansion plans.

Source: The Verge

Why it’s hot: Social distancing has increased demand for delivery, but this type of work exposes workers to COVID-19. Pushing the limits of contactless delivery can be the sure fire proof of concept many of these services have been waiting for.

Dyson Invents New Ventilator in 10 Days

When called upon to help with the Coronavirus pandemic by the UK government, James Dyson put his teams to work and came up with a new Dyson ventilator in 10 days that goes into production immediately.
“A ventilator supports a patient who is no longer able to maintain their own airways, but sadly there is currently a significant shortage, both in the UK and other countries around the world,” Dyson wrote.
And noted: “This new device can be manufactured quickly, efficiently and at volume,” Dyson added, that the ventilator has been designed to “address the specific needs” of COVID patients.

Why it’s hot:

By running to the pandemic tasks, brands can use their ensure good will post pandemic. Dyson is a well oiled machine and its impressive which brands can pivot on a dime.

Hands-free@Home

COVID-19 pandemic pushing sales of voice control devices

Sales of voice control devices are expected to experience a boom in growth, thanks to people being locked down and working from home. This is also expected to fuel growth in the broader ecosystem of smart home devices – as instructions to minimize contact with objects that haven’t been disinfected, make things like connected light switches, thermostats and door locks more appealing than ever.

Why It’s Hot:  A critical mass of device penetration and usage will undoubtedly make this a more meaningful platform for brands and marketers to connect and engage with consumers.

With so many millions of people working from home, the value of voice control during the pandemic will ensure that this year, voice control device shipments will grow globally by close to 30% over 2019–despite the key China market being impacted during the first quarter of 2020, according to global tech market advisory firm, ABI Research.

Woman Preparing Meal At Home Asking Digital Assistant Question

Last year, 141 million voice control smart home devices shipped worldwide, the firm said. Heeding the advice to minimize COVID-19 transmission from shared surfaces, even within a home, will help cement the benefits of smart home voice control for millions of consumers, ABI Research said.

“A smarter home can be a safer home,” said Jonathan Collins, ABI research director, in a statement. “Key among the recommendations regarding COVID-19 protection in the home is to clean and disinfect high-touch surfaces daily in household common areas,” such as tables, hard-backed chairs, doorknobs, light switches, remotes, handles, desks, toilets, and sinks.

Voice has already made significant inroads into the smart home space, Collins said. Using voice control means people can avoid commonly touched surfaces around the home from smartphones, to TV remotes, light switches, thermostats, door handles, and more. Voice can also be leveraged for online shopping and information gathering, he said.

When used in conjunction with other smart home devices, voice brings greater benefits, Collins said.

“Voice can be leveraged to control and monitor smart locks to enable deliveries to be placed in the home or another secure location directly or monitored securely on the doorstep until the resident can bring them in,” he said.

Similarly, smart doorbells/video cameras can also ensure deliveries are received securely without the need for face-to-face interaction or exposure, he added. “Such delivery capabilities are especially valuable for those already in home quarantine or for those receiving home testing kits,” Collins said.

He believes that over the long term, “voice control will continue to be the Trojan horse of smart home adoption.” Right now, the pandemic is part of the additional motivation and incentive for voice control in the home to help drive awareness and adoption for a range of additional smart home devices and applications, Collins said.

“Greater emphasis and understanding, and above all, a change of habit and experience in moving away from physical actuation toward using voice in the home will support greater smart home expansion throughout individual homes,” he said. “A greater emphasis on online shopping and delivery will also drive smart home device adoption to ensure those deliveries are securely delivered.”

The legacy of COVID-19 will be that the precautions being taken now will continue for millions of people who are bringing new routines into their daily lives in and around their homes and will for a long time to come, Collins said.

“Smart home vendors and system providers can certainly emphasize the role of voice and other smart home implementations to improve the day-to-day routines within a home and the ability to minimize contact with shared surfaces, as well as securing and automating home deliveries.”

Additionally, he said there is value in integrating smart home monitoring and remote health monitoring with a range of features, such as collecting personal health data points like temperature, activity, and heart rate, alongside environmental data such as air quality and occupancy. This can “help in the wider response and engagement for smart city health management,” Collins said.

Source: TechRepublic

Four Trends in Consumer Tech

Four Trends in Consumer Tech

Everything will become a super app
Companies will work together to offer customers more unique products and services, discovering new revenue streams in the process.

Everything will become commerce
In the near future, we will be all shopping from our entertainment apps, including video, social media apps, and messaging.

Increasingly, tech will go physical
Our digital identities will be linked with our physical ones.

Earshare is the new mindshare
Companies will take advantage of the massive explosion in audio consumption and podcasts.

_____

Really good post from Andreessen Horowitz with a video that is well presented.

A lot of the thinking comes from trends in China/Asia (doesn’t everything) where mobile was the first device that really connected people to the internet on a broad level.

WHY ITS HOT:

The topic of Super Apps was interesting me as the article said be download net ZERO apps per month and they spend most of their time in the same few apps, so the apps with share of attention could extend into other categories to make them “Super”.

The other topic that I found interesting was the Earshare is the new mindshare. People can consume podcasts really doing anything and the intent of the topic can correlate well to what your interests are for customer acquisition. Truly wireless headphones has spurred the consumption and content generation is relatively cheap on any topic.

Google and Oxford create ‘The A to Z of AI’ explainer

As machine learning and artificial intelligence usage proliferates in everyday products, there have been many attempts to make it easier to understand. The latest explainer comes from Google and the Oxford Internet Institute with “The A to Z of AI.”

At launch, the “A-Z of AI” covers 26 topics, including bias and how AI is used in climate science, ethics, machine learning, human-in-the-loop, and Generative adversarial networks (GANs).


The AI explainer from Google and Oxford will be “refreshed periodically, as new technologies come into play and existing technologies evolve.”

Why it’s hot:
AI is informing just about every facet of society. But AI is a thorny subject, fraught with complex terminology, contradictory information, and general confusion about what it is at its most fundamental level.

Tech-forward restaurant designs open-source take-out “airlock” to protect workers

The San Fransisco tech-forward restaurant Creator has made their new airlock system (for providing take-out orders during the coronavirus crisis) open source for any other businesses that need to protect their workers from the many possibly infected people coming to their locations.

Makezine:

The chamber is pressurized by a Sanyo Denki 24-volt 65CFM blower regulated by simple LM317 voltage regulator circuit. The conveyor belt feeds itself through a 5 gallon bucket of quaternary sanitizing solution. Customers can order through an intercom, and their takeaway bags are heat-sealed and labeled with a tamperproof sticker just to be extra super sanitary.

Fast Company:

“Retail workers are on the front lines, exposed to hundreds of strangers every day in enclosed spaces,” says Creator founder Alex Vardakostas. “If retail workers fall ill, they are in turn at risk of infecting delivery workers and customers. We can’t restart the economy until retail and restaurant workers are protected. They’re some of the most important people to keep virus-free.”

This falls directly in Creator’s wheelhouse, as they are known for being the first to automate the making of a fully prepared burger with the beautiful machine above. Fast-moving innovations like the airlock promote the restaurant brand as a function of doing good for their workers, which is of such concern with service workers right now, and gives customers more piece of mind as they look for safe places to procure food and have a sense of normalcy in these difficult times.

Fast Company:

The restaurant’s team has unusual engineering skills—when Creator opened in 2018, it became the first in the world to make fully prepared burgers with a robot that handles everything from slicing the bun and cooking the patty to chopping up onions and tomatoes. For customers in the current pandemic, there’s some added comfort in the fact that the process minimizes human contact; the machine even packages each burger itself. But the storefront still needs staff to get the food to customers waiting to pick it up, and last week, engineers and fabricators set to work on the new airlock-like window.

Why it’s hot:

1. The world needs fast-moving innovation right now, and there’s nothing like giving your innovation away for free to garner media recognition and positive public sentiment. The earned media from their design and their gesture will pique the interest of many, who will discover even cooler offerings coming out of the brand’s innovative approach — like a $6 gourmet burger in San Fransisco.

2. Making this design open-source may help other restaurants move quickly to implement solutions that work for them — but it mostly promotes the brand as being next-level, and getting it hyped in publications like Fast Company.

What IP do brands have that could function in a similar way, helping the public in a way that shows off their unique offerings or abilities (instead of donating money), while garnering positive sentiment and media attention?

Source: Fast Company, Makezine

Water ATM’s in Rural India

How Piramal Sarvajal is using IoT to tackle safe drinking water issue for rural India

“Water is wealth; water is life. Without water, life would not endure, and access to freshwater and sanitation is a basic fundamental right of humans.”

Having said that, the availability of freshwater is still a significant challenge in India, especially in rural areas. According to reports, 25 million people in India lack access to safe drinking water, and rural Indian women waste 700 hours annually collecting water. It is also estimated that by the year 2025, almost more than half of the urban population of India will live in water-stressed areas as this precious commodity is becoming scarce rapidly.

In this context, Piramal Sarvajal is committed to leveraging innovative technology to create easy access to safe drinking water in rural areas. Seeded by the Piramal Foundation in 2008, Sarvajal has been working in the water space to provide clean drinking water in the far-flung rural regions of India.

Even today, three-quarters of India still drink unfiltered water, which, in turn, leads to diarrheal deaths and permanent fluorosis. To change this, Sarvajal founder Anand Shah created a program to achieve low-cost scalable solutions serving “safe water for all.”

Why it’s Hot: (In case you’re not sure if you want to read the loooong case study.) This is a really innovative convergence of technology, data and business model – aligned to solve a pervasive public health challenge, which negatively impacts the lives of millions of people every day. Interesting perspective, as we collectively consider ways in which clients might respond to the current global public health challenge.

A Mission To Provide ‘Water For All’

Water scarcity has been a global issue; however, Piramal Sarvajal believed that the problem is multidimensional, and therefore the solutions had to be locally suited. Additionally, the voluminous nature of water, coupled with its vulnerability to contamination demanded a localised and efficient purification-cum-distribution system. While many well-intentioned NGOs have tried to implement charity-based water delivery solutions, these ventures have not proven financially sustainable over time. And therefore, the need of the hour was to apply business thinking to solve public service delivery problems.

In recent years, decentralised solutions for community-level drinking water installations have achieved significant success in creating safe water access, even in remote rural areas. Serving large enough numbers at affordable prices leads to financial sustainability while creating a local entrepreneurial ecosystem. A market-based, pay-per-use model aims to democratise drinking water access and achieve operational break-even by selling drinking water to the community at affordable prices. Piramal Sarvajal has been at the forefront of developing technologies and business practices in the safe drinking water sector that are designed to ensure sustainable solutions in both rural and urban deployment conditions. Sarvajal created a business model that operates at community levels to provide decentralised drinking water solutions to underserved communities.

Challenges

During its inception, Piramal Sarvajal had their first version of its purification unit, which had no governance-based technology involved, and all the operations were done manually. Since the initiative was bound to be a multi-location affair, distributed operations posed a severe challenge to efficiently and cost-effectively managing the project. Besides, generating sufficient demand meant breaking existing taboos around buying water by educating consumers about water-health linkages was also a challenge. Sarvajal’s team, therefore, innovated a solution that could be customised for the water contamination profile of any location with pioneering remote monitoring technology. It also invested in community awareness activities while tapping into local entrepreneurial drive and resources by adopting a franchise model.

The company used to charge to the franchisee, based on the volume of water purified by our unit. Although there was a mechanical flow meter installed in the unit that used to measure the volume of water purified by our unit, every month, a person had to go to the field to note down the reading from each unit. This process, therefore, used to take about two weeks to complete the round and collect the data. This manual reading process created a delay in the billing cycle. Additionally, they noticed some tampering with water meters at various locations, which indeed is a separate challenge altogether. To resolve these, Piramal Sarvajal explored applying cloud-based technology in order to create a smooth process by using sensors for the measurement of vital parameters like quantity, quality, pressure etc.

Water ATMs: Automated Water Dispensing Units

The company started its technological journey using the Programmable Logic Controller (PLC) with sensors and Human Machine Interface (HMI), which were attached with the PLC. “PLC-based automation has helped us in automating the unit’s operation and in remotely managing and monitoring the purification unit from our centralised location,” said Anuj Sharma, the CEO of Piramal Sarvaja. “Due to the fast-paced changes in PLC technology, we needed to update our software frequently. This triggered the design of our own, micro-controller based, control unit.”

Being the first organisation in India to develop the Water ATM, Piramal Sarvajal, operated the project in collaboration with a local entrepreneur or the local panchayat and community-based organisations to create sustainable livelihood opportunities within the chosen community. These cloud-connected and solar-powered WaterATM dispenses purified water 24×7. Villagers were issued RFID cards for collecting water, and these cards have a pre-paid balance, which can be recharged periodically as per consumption pattern. The RFID card gave the consumer the convenience of taking water anytime, anywhere across connected ATMs in a given location of flexible litres.

The IoT enabled technology installed at the purification level, ensuring the quality of every drop dispensed and supported oversight management on a real-time basis, while remotely managing locations for better governance. “The dispensing solution via Water ATM not only helps us manage and monitor user-level data but also supports targeted subsidies and variable pricing to support equitable and sustainable solutions at the last mile,” said Sharma.

The adoption of IoT technology for remote monitoring of the units helped the company in bringing transparency in operations across every transaction and ensured governance of widespread locations for both the service provider and the donor. This technology also assisted in managing the pay per use model, which, in turn, helped the consumers to pay an affordable price for clean drinking water — paying only for the service.

Operating Models

The technology that the company deployed was the Internet of Things (IoT), which required GSM/GPRS network as it acts as a backbone for communication between device and server. And, Sarvajal’s devices communicate with their centralised server over GSM/GPRS (2G) network. And ensuring that every installed unit has the availability of proper signal strength at the desired location. “Sometimes, we have noticed that even though there is a proper signal strength available at the place, still there is a delay in data exchange, which was due to the network latency,” said Sharma. And, hence, the company considered other network options like NB-IoT, which works on LTE (4G); considering its availability in most of India. The company also considered other alternate non-standard options, where telecom network is still not available, but it is under feasibility study.

Piramal Sarvajal also has enabled a technology device called Soochak, which is a remote monitoring device designed to be mounted on a commercial-scale water purification plant, to capture minute-by-minute machine status. This process works on Piramal’s technology backend, which allows the company to bring affordable, safe drinking water to underserved communities sustainably. At the same time, the touch screen of the machine easily guides the local operators on the daily functioning of the plant in the local language.

The company aimed to deploy technology at every stage — for specific parameter measurement Piramal Sarvajal have used state of the art sensors. As part of their regular preventive maintenance, these sensors are calibrated periodically so that they provide accurate data. With the help of IoT, the company gets its data from all units installed in the field, and these data are stored in their server’s database system. Also, considering the received data is large in volume; it practically wasn’t possible to do analysis manually, hence, decided to apply data analytics that provided them with meaningful information from the available data. “This helped us to know how many units are working in normal condition and how many units require attention from our maintenance team,” said Sharma. “Our devices are intelligent enough to provide real-time alerts to our operations team for any attention needed by them. Our operations team immediately acts on alerts and attends the situation.”

Application & Benefits

Sarvajal’s proprietary technology played a vital role in providing a comprehensive solution for delivering low-cost drinking water at the last mile. The various components of the technology include — water purification plants, monitoring device, the water ATM, and Sarvajal’s enterprise management system.

Sarvajal’s purification model was agnostic of the method of filtration and was utilising purification technology as per the source water. The water was getting purified through a site-designed five-step filtration process including media filtration, micron filtration, reverse osmosis (RO) filtration and UV purification. The employed proprietary technology of Sarvajal helped them in monitoring and controlling the machine operations, the source water quality, product water quality, litres produced (both rate and total), the overall health of the machine, and the amount of effluent created in the process. This real-time online monitoring enabled the company to assure a greater uptime in machine usage.

Sarvajal’s Enterprise Management System is the information processing hub of the entire company’s network of distributed installations. The SEMs receives all data sent over the cellular network for the Soochaks and Water ATMs and serves as the conduit for all operational activities within the business, such as inventory management, maintenance tracking, accounting, and asset tracking.

Additionally, the water ATM devices were solar-powered, cloud-connected, and operated automatically, which was designed to dispense water at the swipe of an RFID card. The ATMs tracked every transaction that took place, which enabled a sophisticated market forecasting and proactive multi-unit management. It also enhanced the scale of impact and optimised net investment per installation. Consequently, the ATMs established water-price transparent markets and assured 24×7 access to safe drinking water. Sarvaj’s initiative also presented an option to provide direct-targeted subsidies through government-run programs. Currently, the company is serving more than 7.30 lakhs of people daily, directly from our 1765+ touchpoints in 20 states.

While there are many players in the water space, Sharma believes, “What sets us apart is our effort of conducting community engagement activities to improve impact to increase the off-take.” Also, “Soochak throws data about machine health, so all maintenance activities are planned. Service tickets are even generated to track and also study the data generated. Our database shares information on all machines functionality at any given point in time.”

Sharma further added, “Being a technology expert in the water sector, we also aim to help the government by demonstrating the use of technology, so that the government can monitor the water supply schemes very effectively.” Sarvajal has extended the application of this model for a water pipe model too. The company partnered with the central government-run Jal Shakti mission to create a pilot model of monitoring the IoT-based water tracking mechanism at villages of Gujarat, Assam and Bihar.

Indie performing artists embracing Twitch amidst widespread tour cancellations

Due to COVID-19, Twitch, the streaming site popular with gamers is beginning to have a new constituency: Musicians. “50% of millennial males in America use Twitch. If you want to reach millennial males (which odds are, you do) Twitch is a good place to do it.” But now that musicians are using the platform more, Twitch may draw in more than just the male/18-34 demo.

From The Verge:

Mark Rebillet is part of a fast-growing community of musicians who are migrating to digital platforms to perform “quaranstreams” during the pandemic. Many larger artists, like Charli XCX, John Legend, and Diplo are choosing Instagram, but indie artists are overwhelmingly flocking to Twitch.

There’s one likely reason: while Instagram is an easy option to reach lots of people en masse, Twitch offers an abundance of ways to make money. “It’s more financially focused,” says musician and longtime Twitch streamer Ducky. “It supports different tiers of subscriptions and donations. People can subscribe to a channel for free with their Amazon Prime account. Fans can tip in micro amounts with things like Cheers. Other platforms usually just pay out on ad revenue or number of plays.”

Will the interactivity of live-streamed performances be enough to draw a crowd comparable to what an artist might draw on tour? It might not matter, because musicians have multiple revenue streams that are compatible with the Twitch platform. The vibe of a live show will never be captured via Twitch, but live-streaming shows may be a bigger part of the future of music due to covid.

Why it’s hot:

Artists might end up making more money

1) Because they can now reach a worldwide audience all at once, and eschew the high costs of touring, including the cuts venues and ticket vendors take on ticket sales.

2) Because of the ease of “tipping” on Twitch, audiences may end up paying their favorite artists more than they would for a ticket to a concert.

Musicians streaming on Twitch may offer brands a new way-in to the platform.

Aside from going the gamer route, brands may want to get in front of viewers watching a concert in real time. What kind of interesting interactive activation could brands do that would not undermine the musicians credibility?

Source: The Verge

get in the game digitally, by getting in the game physically…


Addidas just announced “GMR” – a digital insole that connects to FIFA Mobile. So, when people play football in real life, it scores them points in the game.

Why It’s Hot:

Clearly at least part of the appeal of games like FIFA is to feel like you’re truly making moves and scoring. What’s even better is to be able to be the one making those moves and scoring, but getting digital points for it. It’s an interesting example of the digital transformation of physical things around us, especially with all the talk about e-Sports being a big part of sporting future.

[link]

Coronavirus Researchers Are Using Technology to Predict the Viral Path

As Coronavirus fears spread and hand sanitizer and face masks fly off the shelves, the question is, how to we prevent and mitigate.

Researchers are looking to AI for the solution. “John Brownstein, chief innovation officer at Boston Children’s Hospital and a professor at Harvard Medical School, built a tool called Healthmap after SARS killed 774 people around the world in the mid-2000s, his team built a tool called Healthmap, which scrapes information about new outbreaks from online news reports, chatrooms and more. Healthmap then organizes that previously disparate data, generating visualizations that show how and where communicable diseases like the coronavirus are spreading. Healthmap’s output supplements more traditional data-gathering techniques used by organizations like the U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). The project’s data is being used by clinicians, researchers and governments.”

https://www.arcgis.com/apps/opsdashboard/index.html#/bda7594740fd40299423467b48e9ecf6

https://healthmap.org/en/

Why it’s hot?

Data is magic! We need to use all the resources at our disposal to mitigate the effects of the epidemic.

Hefty makes a brawny claim about reducing waste

One of the biggest challenges when it comes to recycling and reducing waste is in educating people on what it is, why it matters, and how to do it, all while not boring people to death about it, or coming off as preachy. Hefty takes on that messaging hurdle with a little humor and smartly keeps the details vague.

Another issue with marketing a brand’s waste reduction is in equating it to something people can understand. How do you wrap your head around the fact that globally we produced 275 million metric tons of plastic waste in 2010! You can’t. People need a frame of reference to understand these abstract numbers, and this campaign does that with the help of a somewhat goofy strongman pulling a passenger jet, which represents the weight of the plastics that Hefty has managed to reclaim.

Once interest is piqued, people are taken to a micro-site that explains in more detail Hefty’s sustainability efforts: Hefty Sustainability.com

And what they’re doing is actually pretty cool and innovative. They have created a special bag in which to put hard-to-recycle plastics (those that are not accepted by most residential recycling programs) such as plastic food packaging, straws, candy wrappers, etc., which would otherwise most certainly end up in a landfill, in a tree, or choking the windpipe of a seabird.

Why it’s hot:

1. It doesn’t require you to identify as “green” in order to get it: A lot of “sustainable” brands lean into the lifestyle of the eco-conscious in their messaging, but that can turn off a lot of people who don’t identify that way. For a nationwide brand like Hefty, it makes more sense to stay away from identity and focus on their product and accomplishments.

2. It’s not much of an accomplishment actually, but it’s a start, and it’s backed up by action: Given the fact that more than 8 million tons of plastic are dumped into our oceans every year, a well-informed consumer might scoff at Hefty’s accomplishment of converting one measly airliner’s worth of hard-to-recycle plastic into new materials. But they have a model that helps collect plastics that you can’t normally recycle, and uses their product in a way people are already using it to do so.

3. Mining trash is actually a way to generate revenue: This is a mostly untapped market for raw materials, which is essentially TerraCycle’s business model, of gathering material others can’t (or won’t) and reselling it, which had it earning $20+ million in revenue in 2018.

Source: Marketing Dive