Okay. It’s one thing to look to social media influencers for inspiration on a new handbag, sneakers, foundation, hotel stay… What about medication? Surgery? Having advanced in the highly regulated world of medical advertising and come to terms with how to remain compliant with guidelines, pharma is solidly in a new phase of advanced advertising. Yes, many other industries have been using influencers on social for years but pharma is often hesitant. No longer (for some).
Pharma influencers are paid an ~$1,000 per 100,000 followers. There’s deep pockets in this industry so they’re not just using one or two, they’re using a fleet of influencers to sell a lifestyle. That’s not a stretch either. If you think about the TV ads, they’re not selling psoriasis treatment, they’re selling the freedom to walk with naked legs and arms holding hands with your love interest before you take a dip in the pool. So instead of print, a 60 sec spot, or radio ad, pharma gets the pseudo storytelling candor benefits of influencers’ social feeds.
Oh, can’t end without an obligatory mention that the Karshians are, at least, partially to blame.
AI counseling is the wave of the future. Cognitive Behavioral Therapy administered by a smart chatbot via an app relying on SMS has become highly popular and well reviewed. Woebot isn’t just the face of a trend, it’s a notable player in technology transforming healthcare.
Why It’s Hot
It’s not new. It’s better. The first counseling software was called Eliza. It was about 1966. Part of the difficulty was required human intervention. Ironically, in 2019 when many believe a lack of human contact to be part of the problem, it actually addresses a barrier in therapy. Lack of anonymity. Sure therapist visits are confidential blah blah but people naturally have difficulty opening up in person. With an app, studies have shown that people get to the heart of their problem quicker.
Why it Matters
There’s a ton of demand for this and human counselors can’t keep up. People are made to wait weeks and months for appointments. In this On Demand age, that’s seen as unacceptable. Woebot, and others, address the market need for immediate gratification care. Another issue is cost. Therapy is expensive. Apps are obviously a solve here. No co-pay.
All the apps remind users they’re no substitute for human counselors but they are helpful in reflecting behavior patterns and emotional red flags back to their users. That’s helpful.
There’s a million ways to use social media, like finding material for self-righteous indignation. It can also be used to improve public health. Aside from all the Twitter text alerts, patient reviews of medications on YouTube, and questionable use of Instagram by branded treatments, there are legitimate ways using social media can actually improve public health.
HOW DOES IT WORK? A notable method of providing a service to society is the use of podcasts. People can learn about public policy, like the Affordable Care Act debate, in a way that’s easy to comprehend with The Healthcare Policy Podcast. Interested in the future of your Healthcare beyond video therapy sessions and chatbots to diagnose common ailments? Think robotic assistants for surgeons, lasers replacing the scalpel in new ways, and enhanced apps to improve med compliance. The weekly MedTech Talk Podcast has that and more.
WHY’S IT HOT?
Recognizing the seismic shift social media is bringing to healthcare, we’re constantly looking at our proposals to ensure our recommendations place brands at the forefront. Though Healthcare is right to be cautious, there’s actually a plethora of use cases that can be applied.
Heard about the trend “Hit or Miss”? That’s from TikTok. There are similar platforms. “Depending on who you ask, it’s either an entertaining gathering place for younger and older generations or, well … incredibly cringey… For every spontaneous clip filmed by two college kids, there’s a jarringly artificial video of someone dressed superficially and seeking nothing but attention.”
Here’s safe ditty from an 11-year-old.
Why does this matter? Generation Z is all over it. They seem to inherently know how to capture a digital slice of life, edit it, add filters, special effects, a soundtrack, craft a promotion plan complete with catchy hook and hashtag. Brands attempting to reach them need to learn to think like them. One big setback is how brands think long-term. Their audience is thinking about right now. That has its pitfalls. Reference any number of fallen YouTube influencers. The pay off, if done well, can be huge. Tread carefully.