Clinicians at Orlando Health Arnold Palmer Hospital for Children developed a mobile application to provide real-time updates of surgical procedures to families in the waiting room. Surveys of patient families show improvements in patient experience, while nurses surveyed preferred the app over a phone call to families.
The use of a mobile application to communicate in real-time from the operating room enhances the family experience and improves satisfaction.
Physicians and nurses report that this method of updating the family is more efficient, reliable, valuable, and enjoyable than the traditional phone call.
Communication is a vital component of the health care experience, and the surgical operating room has often lagged behind other areas in keeping families informed.
The utilization of real-time text and visual updates with mobile technology is an efficient and effective tool that has been embraced by physicians, nurses, patients, and their families.
Successful adoption and implementation of electronic communication requires a cultural change within an organization. Buy-in from executive administration, the legal office, the compliance office, and medical leadership is necessary.
Adoption and implementation of innovations in health care can follow a phased process that identifies innovators to test the process and then allows expansion to occur organically.
Providing enhanced communication has been shown to improve the patient experience and increase satisfaction scores and other valuable metrics.
In-App Survey of 2,500 patient recorded positive feedback for app:
- EASE reduced their anxiety: 98% yes
- Nature of the images received was appropriate: 99% yes
- The availability of EASE would influence your choice of hospital: 81% yes
- Satisfaction score (1 = very dissatisfied; 10 = very satisfied): 9.7 average score
Why it’s Hot:
As a digital-focused agency we have the ability to find these type of pain points and recommend/develop mobile solutions for our clients. The adoption rate on this product is skyrocketing because of how valuable and relevant it is to the user.